User Experience Researcher

we're looking for a dedicated Employee Experience/User Experience Researcher who will focus on Real Estate and Workspace Services (REWS), specifically addressing critical unknowns regarding future campus utilization and optimizing office investments for maximum Return On Investment and a positive employee experience. This role will focus on deep, iterative insights and end-to-end exploration of new and existing ideas, products, processes, and technologies related to our physical work environment and the hybrid work model.

Your biggest contribution will be designing and running E2E research programs to explore different user needs, ideation, and testing of potential solutions for our campus strategy. The goal will be to gather insights into our employees' needs, pain points, and behaviors related to office attendance, demand management, and facility utilization so we can improve their overall workplace experience and inform strategic investments.

Role - Employee experience/User Researcher

Location - Amsterdam, Netherlands

Mode - Hybrid

Type - Contract - 20-25hrs/week

Required -

UX Researcher (workplace/physical space)

Employee Experience / Org Psychology Researcher

Behavioral Scientist, Survey, and system data - analytics, qualitative

Workplace Strategy Researcher (Real Estate + Facilities)

Service design

As an Employee Experience/User Researcher focusing on REWS, you will:

Design and execute digital experience insights projects:

Leverage deep understanding of qualitative and quantitative methods and design thinking to gather insights into our employees' experiences with the physical office and hybrid work environment.

Provide thought leadership on improving the overall REWS experience and informing future strategy.

Be the employees' advocate, ensuring their needs are central to design and development decisions for office spaces and services.

Work with cross-functional teams to advise on office design improvements, demand management strategies, and inform new strategies across REWS, at every stage of design and implementation.

Manage multiple projects simultaneously to ensure we are gathering quick and iterative feedback on key REWS initiatives and decisions.

Storytelling and data translation to various stakeholders:

Establish and maintain strong credible relationships with multiple Subject Matter Expert Teams and senior leadership within People and REWS.

Quickly translate a diverse and complex range of data sources into clear and actionable insights across all elements of the workplace experience, through engaging visualisations.

Combine results from internal and external studies into compelling insights for various stakeholders across the People and REWS departments that inspire action and identify innovative ways to include stakeholders in this process.

Knowledge of how to use a variety of qualitative and quantitative methods across the product/service life-cycle, with a strong awareness of their merits and weaknesses and usage of AI throughout the research process.

Strong knowledge of design thinking principles and previous experience working on projects related to physical spaces, or behavioral insights in workplaces.

Strong analytical skills, with a demonstrated ability to distill the output of complex and disparate datasets related to workplace utilization and employee behavior.

Previous experience working closely with Data Science.

Experienced and empathetic communicator and collaborator.

Knowledge of user-centered and service design principles and best practices.

Experience running workshops to gather and prioritize projects and make sense of collected insights.

Experience (desirable):

Experience working with less data/research experienced stakeholders.

Experience working with behavioral nudges.

Experience working in HR or people teams.

Experience with real estate, facilities management, or workplace services.

NOTE-

• SOMEONE ALREADY IN NETHERLANDS WITH VALID WORK PERMIT.
• ONLY RELEVANT EXPERIENCED CANDIDATES