UPS Service Engineer

UPS Service Engineer

Location: London, Slough, South East UK

Please note that possession of a valid UK driving license is a mandatory requirement for this role, as it involves frequent travel and client visits.

Your Mission

As an original equipment manufacturer of critical power products, the position will be accountable for working within critical power environments for large organisations, across a wide customer base, demonstrating excellent communication and complete ownership of given tasks. These tasks will include commissioning and start up on new installed equipment, maintenance, service, and repair activities on a variety of UPS solutions. Product training will be given in our academy and access to internal software and applications; you will be expected to utilise technical literature including schematic diagrams, service and maintenance manuals and installation guidelines to complete works to a high standard, following process and working within a team environment covering emergency call out. The main departments you will be working with are Service coordination, Technical support, Project manager and account teams. You will manage onsite activities and supervise installation contractors to ensure best practice. This position is responsible for providing professional services for Schneider Electric customers and technical support/training for service partners, including technical site analysis to resolve customer issues and perform field service duties on Schneider Electric's complete range of electrical distribution products and solutions.

Your daily task and responsibilities

• Perform Start up/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all Schneider Electric Secure Power UPS equipment.
• Participate and lead in proactive team efforts to achieve departmental and company goals.
• Perform consulting services at customer sites as well as over the phone.
• Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, and Manager to resolve escalated problems.
• Document all required information for each site visit performed.
• Manage installation projects as well as unit replacement when necessary.
• Properly document, label, and return all defective parts utilized in the repair of Schneider Electric equipment to the designated disposal/repair location.
• Educate Schneider Electric customers on basic operation of their equipment and inform them of issues which they may experience in a way beneficial to the customer and Schneider Electric.
• Must comply with all safety policies, practices, procedures, and cybersecurity.
• 7 24 Field Service availability when assigned.
• Proactively identify and communicate onsite opportunities for additional services, upgrades, or solutions that enhance customer operations and align with Schneider Electric offerings.

Who you are?

• 2-5 years' experience within UPS industry or similar.
• Professional technical bachelor or equivalent by experience.
• Knowledge of electricity and electronics.
• Safety mindset.
• Very good knowledge of MS Office and computer literacy.
• Good understanding of Schneider Electric.

What we offer you

Competitive salary & Bonus Scheme, 28 days annual leave + public holidays, holiday buy & sell programme, pension scheme, employee share ownership programme, health & wellbeing support options, gym flex, open talent market, shopping & dining discounts, learning portal and much more.

At Schneider Electric, diversity & inclusion is at the heart of our organisation, it is integral to our culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and our customers.

We are proudly participating in the Disability Confident Programme, offering support to people who consider themselves living with a disability.

Schneider Electric aspires to be the most inclusive and caring company in the world, providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We uphold the highest standards of ethics and compliance. Our Trust Charter, our Code of Conduct, demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities in recruitment, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, colour, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.