UK Customer Service and Sales Associate

Customer Service & Sales Associate

Location: Thornaby (Hybrid Working)- 2 Days from home and 3 in the officeSalary: £28,000 - £30,000 + Bonus

Are you a confident, ambitious and customer focused individual looking to build a long term career in sales?

This is an exciting opportunity to join a rapidly growing business intelligence company with ambitious plans to double in size over the next three years.

This is a fast-paced, varied role where no two days are the same. Full training will be provided, making this an excellent opportunity for someone looking to develop a long term career within sales and customer success.

Why Join?

• Excellent progression opportunities.
• Hybrid working with Mondays and Fridays from home.
• Annual bonus paid in July and January.
• 25 days holiday plus bank holidays.
• Flexible start time available for school drop-offs if needed (8:30am-5:00pm core hours).
• Friendly, energetic and supportive team culture with plenty of banter and healthy competition.
• Regular incentives and rewards for performance.
• Full product and industry training provided.
• Modern office within walking distance of the train station.

Responsibilities of a Customer Service & Sales Associate:

• Respond to customer enquiries via phone, email and Microsoft Teams.
• Convert incoming enquiries into sales opportunities.
• Build strong relationships with customers.
• Follow up with customers after purchase to ensure an outstanding experience.
• Identify opportunities to upsell additional products and services.
• Retain existing customers by understanding their needs and providing excellent service.
• Deliver online product demonstrations via Microsoft Teams.
• Organise and support customer events and webinars.
• Manage your own diary and prioritise your workload effectively.
• Update and maintain customer records using the CRM system.
• Work closely with Marketing, Operations and the wider commercial team to improve the customer journey.
• Produce regular updates on customer activity and regional performance.

Requirements of a Customer Service & Sales Associate:

• Previous experience within a B2B sales, customer service or account management role.
• Confident communicating with senior business professionals over the phone and via Microsoft Teams.
• A proactive, organised and motivated approach to work.
• Comfortable managing a busy workload, including handling high volumes of emails and customer enquiries.
• Strong relationship-building and communication skills.
• Commercially minded with the confidence to identify sales opportunities.
• CRM experience is advantageous.
• Eager to learn, develop and build a career within sales.
• A positive attitude with the ability to thrive in a fast-paced environment.