UK and US Operations Director

About the Role

As UK and US Operations Director, you will provide strategic and operational leadership across our Manufacturing, Supply Chain, Inventory Planning and Customer Service functions in the UK, US and Canada.

Reporting to the Group Operations Director, you will lead a team of approximately 180 colleagues and play a critical role in shaping operational strategy, driving performance and delivering transformation that aligns with divisional market needs. This is a highly visible leadership position requiring the ability to operate confidently across both strategic and operational priorities, influencing decisions and outcomes at the most senior levels of the organisation.

You will be responsible for leading large-scale change, building strong partnerships across the business, and ensuring our operations continue to evolve to meet the needs of our customers, colleagues and future growth ambitions.

Key responsibilities:

• Leading Manufacturing, Inventory Planning, Supply Chain and Customer Service operations across the UK, US and Canada.
• Acting as a key member of the Operations Senior Leadership Team, helping shape strategy, priorities and investment decisions.
• Driving ambitious transformation programmes and ensuring successful adoption across operational teams.
• Building strong relationships with senior stakeholders across the business, influencing decisions and aligning priorities.
• Owning operational performance, customer outcomes, service levels and continuous improvement initiatives.
• Leading and developing high-performing teams while creating the conditions for growth, accountability and engagement.
• Ensuring operations are delivered effectively, efficiently and within budget.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.