UK&I Project Operations Lead, Design & Construction

UK&I Project Operations Lead, Design & Construction

The UK&I Project Operations Lead, D&C serves as the senior operational and strategic liaison for the client, ensuring excellence in project delivery, data integrity, and regional performance.

Responsibilities

• Develop comprehensive project execution plans including scope, scheduling, and risk mitigation.
• Upload all required project documentation to client systems (PMWeb) at each stage of the project.
• Monitor progress across all assigned projects and ensure data accuracy.
• Conduct regular data reviews and provide analytical insights.
• Collate and evaluate supply chain quotations.
• Ensure all deliverables meet quality, regulatory, and client standards.
• Manage scope changes through formal change control processes.
• Oversee the contract award process, ensuring correct contract forms, approvals, and documentation are in place.
• Serve as the primary point of contact for project management in the region for JLL.
• Ensure PMWeb is consistently updated to contractual obligations with the client.
• Build and maintain strong relationships with key client stakeholders.
• Collaborate with the Client and Project Managers to plan and review capital works.
• Coordinate with the D&C team on BAU and small works planning.
• Maintain a deep understanding of the client's business drivers.
• Work with project managers to collate, validate, and upload project quotations and select the correct form of contracts.
• Identify gaps and provide insights into financial processes.
• Responsible for inputting dates for cost reporting and managing change, including forecast.
• Ensure full adherence to contractual requirements.
• Report on KPIs, service levels, and performance measures.
• Manage and escalation contract changes through formal processes.
• Identify and mitigate risks with proactive strategies.
• Maintain complete documentation including minutes, decision logs, and audit trails.
• Escalate disputes or contractual issues with supporting documentation.
• Ensure PMWeb data remains accurate and up to date.
• Share PMWeb knowledge to improve collaboration and efficiency.
• Coordinate communication across time zones and with variable Project Managers across each cluster.
• Deliver precise and clear reporting to internal teams.
• Drive process standardization and best practices.
• Support the PJM in client reporting, key issues, risk, milestone, and budget.
• Act as the PMWeb SME for the cluster.
• Lead training of Project Coordinations and ensure system adoption.
• Resolve technical issues and maintain system performance.
• Ensure all reporting meets client and JLL standards.

Ideal Experience

• 5-7 years in project/programme management or project support role in Corporate Real Estate.
• Experience managing Financial Institution clients.
• Proven ability to convert client insights into operational and process innovations that enhance delivery.
• Proven success supporting complex projects and management systems.
• Experience managing senior-level client relationships.
• Ability to manage multiple projects across the cluster.

Critical Competencies for Success

• Advanced knowledge of management methodologies, tools, and industry best practices.
• Proficiency with management platforms, scheduling tools, and financial systems.
• Strong understanding of service delivery frameworks.
• Strong knowledge in construction methodology including procurement processes.
• Knowledge of regulatory and compliance standards.

Personal Attributes

• Executive presence and strong communication skills.
• Ability to build trust and influence stakeholders.
• Adaptability and resilience in dynamic environments.
• Proactive, solutions oriented mindset.
• High integrity, professionalism, and sound judgment.

Workplace Requirements

• Hybrid: minimum 4 days per week in office.
• Flexibility across EMEA time zones, periodic travel across cluster locations.
• Availability for escalation management and critical issue resolution.

Location

On site - London, GBR

Equal Opportunity Employer

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.