Tusker Order Management Advisor - Watford

JOB TITLE: SOC- Order Management Advisor - Watford

LOCATION(S): Watford

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we ask new starters to be in the office 5 days per week until they are competent and fully trained unless an exception is requested.

END DATE: Sunday 26 July 2026

SALARY: £31,379 - £33,030 (Salary Range)

Summary

This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships. The advisor ensures orders are captured within a 24 hour turnaround and prepares the contract with accurate employer details.

Responsibilities

• Ensure all orders are captured within a 24 hour turnaround and prepare the contract including all employer specific details and requests.
• Liaise with dealers to order vehicles with accurate specifications.
• Work with Pricing and Data teams to ensure manufacturer pricing, discounts and monthly price increases are correct.
• Provide exceptional customer service through first contact resolution via phone and email, aiming to exceed KPIs and SLAs.
• Take on bespoke and ad hoc tasks allocated by the Line Manager.

Qualifications

• High accuracy levels and attention to detail.
• Motivated by achieving targets individually and as part of a team.
• Excellent verbal and written communication skills; polite and professional telephone manner.
• Strong organisational and time management skills; self management.
• Experience with Office365, purchasing, and systems such as Ebbon Dacs and Salesforce is highly desirable.

Benefits

• Generous pension contribution up to 15%
• Annual performance related bonus.
• Share schemes including free shares.
• 25 days' holiday plus bank holidays.
• Well being initiatives and generous parental leave policies.

Workplace Culture & Diversity

We are inclusive and celebrate diversity in all its forms. We welcome applicants from under represented groups, are disability confident, and offer reasonable adjustments to recruitment processes.

Contact

To apply, email . For more flexible working options, use the free text search.