TSOM ServiceNow Architect | Contract | London (Hybrid)

TSOM ServiceNow Architect | Contract | London (Hybrid)

Rate: £550 per day (flexible for the right profile)
Duration: 6 months initially, with scope to extend
Start: ASAP
Working model: Hybrid, London

We're partnering with a leading UK telecoms provider to find an experienced ServiceNow Telecom Architect. You'll design end-to-end OSS solutions across the ServiceNow telecom suite as part of a large-scale service operations transformation.

What you'll be doing

• Designing end-to-end OSS architecture across TSOM (Telecom Service Order Management), TNI (Telecom Network Inventory) and TSM (Telecom Service Management)
• Designing service order orchestration, order decomposition and fulfilment workflows across multiple domains
• Building logical and physical network inventory models, synchronised with network discovery systems
• Defining service catalogue, service inventory and service topology models, including service impact analysis and root cause capabilities
• Designing API-led integrations using REST, SOAP, TM Forum Open APIs and Kafka/messaging platforms
• Integrating OSS with BSS, CRM, billing, EMS/NMS, SDN controllers and network functions
• Producing solution blueprints, architecture diagrams and technical documentation aligned to TM Forum ODA

What we're looking for

• 10+ years in Telecom OSS/BSS
• 5+ years in a Solution Architect role
• Hands-on ServiceNow telecom module experience (TSOM, TNI and/or TSM)
• Track record delivering large-scale telecom transformation programmes
• Experience across fixed, mobile, fibre and enterprise services
• Strong understanding of TM Forum standards (ODA, Open APIs, SID/eTOM)
• Experience with cloud-native and microservices-based deployments in multivendor environments

Nice to have

• Knowledge of 4G/5G, IP/MPLS, SD-WAN and FTTH networks
• ServiceNow certifications (CSA, CIS or Telecom-specific)

Interested? Apply now or message me directly for a confidential chat.