TSB Customer Service Consultant Grade B Contact Centre Swansea 12 month FTC

TSB Customer Service Consultant

GradeB - Contact Centre - Swansea - 12 month fixed term contract.

Job Summary

TSB Telephone Banking is looking for a Customer Service Consultant based in our Swansea office. In this role you will provide outstanding service over the phone, supporting customers with their banking needs, building trust, and ensuring a positive, consistent experience.

Responsibilities

• Supporting customers over the phone with a wide range of banking queries.
• Understanding customer needs and providing clear, practical solutions while delivering an excellent customer experience.
• Building rapport with customers and resolving enquiries efficiently using our systems and processes.
• Working a 35 hour week between 8am and 8pm, Monday to Sunday, following a rotating shift pattern of three weeks 12pm-8pm and one week 8am-4pm.
• Completing your first four months in our Swansea office before transitioning to a home based arrangement with periodic office attendance.

Qualifications and Experience

• A friendly and confident telephone manner with the ability to build strong customer relationships.
• Strong communication and active listening skills.
• A genuine passion for helping customers and delivering excellent service.
• A willingness to learn, develop and build new skills.
• A positive and adaptable approach within a fast paced team environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Base salary of £24,700 from day one.
• Extra 9% of salary (£2,223) taken as cash or spent on flexible benefits (dental plan, cycle to work, extra holidays, etc.).
• Variable Pay Award (5%/£1,235 on target) based on company performance.
• Company pension - TSB contributing up to 13%.
• 25 days holiday plus bank holidays.
• Private healthcare.

Diversity, Inclusion and Equality

Diversity and inclusion matters at TSB. We want everyone to feel at home-whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. TSB is a Disability Confident Leader and will consider you if you meet the minimum criteria.