Trust & Safety New Associate (Arabic)- CL 13

Overview

Position: Trust & Safety Agent CL 13- Arabic

Location: onsite - Sandyford, D18

Contract: Full-time role 40 hours per week

Work Hours: Sun-Thurs 9am to 6pm or Tue-Sat 9am to 6pm

Note: Sponsorship is not available for this position. A valid full-time work permit is mandatory to proceed with your application.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues reported by users or flagged by the system. The role may involve exposure to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe and can be challenging. Moderators may be exposed to objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). We provide support and resources to help perform role responsibilities, and participation in well-being programs is encouraged.

Duties and Responsibilities

• Manage and regularly review case queues and follow up on open tickets
• Review issue details and analyze, determine, and resolve issues for clients
• Provide feedback on trends identified in review
• Have a passion for social media platforms and services
• Resolve issues for customers
• Diagnose and solve problems facing multiple clients
• Assist the quality analyst and reporting analyst in quality outcomes
• Become a subject matter expert in tools and processes
• Provide support and cover for the team lead
• Leverage user reports related to reported objects and other sources in the online queue
• Answer inquiries through the online queue
• Review user accounts daily to determine whether they are spam accounts
• Maintain high-quality support and professionalism
• Handle access to sensitive user data
• Note: may encounter adult or graphic material
• Review, classify and/or remove content according to client guidelines using specified tools
• Understand and stay updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the Trust and Safety team

Accenture is a trusted partner to leading platform companies. The Trust and Safety offering helps keep the internet safe and supports platform growth.

Content moderators help improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to clients while contributing to society.

Responsibilities include analyzing and reviewing user content and/or investigating, escalating and/or resolving issues reported by users or flagged by the system. The role may involve exposure to flashing lights or contrasting light and dark patterns. Must be comfortable reviewing sensitive content including graphic material; majority of work involves general content across categories with occasional sensitive content.

Inclusion and Diversity

We are a global collective of diverse talents with an accessible, inclusive, open and welcoming workplace.

Reasonable adjustments can be arranged for recruitment; contact the recruitment team for accessibility requests.

About Accenture

Accenture is a global professional services company with capabilities in digital, cloud and security. We offer Strategy and Consulting, Interactive, Technology and Operations services, powered by a large network of centers. Visit accente for more information.

Basic Qualifications

• Language(s) Required: English & Arabic. An English language test and a language test in the relevant language will be required during the interview process.

Job Qualifications

• Strong coping, emotional resilience, and stress management skills
• Excellent comprehension, communication, and English language skills
• Ability to perform duties objectively in line with client policies
• Strong attention to detail
• Ability to synthesize and analyze information from multiple streams
• Strong critical thinking and decision-making skills
• Familiarity with internet platforms and culture
• Awareness of political and social contexts relevant to the market and region
• Ability to work independently and as part of a team
• Willingness to work different rotations and non-standard hours
• Flexibility to meet changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous BPO, customer service, or content moderation experience is a plus