Trial Coordinator, Ezra

Job Role: Trial Co-ordinator

Location: London (Hybrid - 3 days in Office)

Who we are

Imagine what even the world's most exceptional organizations could achieve if all their employees were coached to be their absolute best.

At EZRA, we're on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses, and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.

The Role

To aid our rapidly expanding growth, we are looking for a Trial Coordinator to help us launch EZRA experiences for prospective and existing customers. In this role, you will facilitate the showcasing of EZRA's key propositions and solutions, whilst providing a seamless world-class customer service experience to clients looking to contract with us.

You'll be joining our high-performing EMEA Sales team, working cross-functionally with other departments including delivery, marketing, and technical support. This role reports into the VP Enterprise Acquisition.

What you'll do

1. Work with the sales team to provide an effective and proactive product Trial experience to prospective accounts interested in EZRA's propositions.
2. Represent the EZRA brand and help prospective customers understand how EZRA can partner with their organization.
3. Check-in with client stakeholders and provide data and insights to the Sales team post-trial to ensure detailed and thorough implementation of partnerships.
4. Project manage client onboarding setup and support our Customer Success Managers in fostering growth with existing customers.
5. Support the CSM in executing deliverables and reaching milestones.
6. Proactively work with customers and sellers to understand what success looks like and facilitate an experience aligned with their goals through EZRA.
7. Plan and prepare for client debriefs, including compiling account reports, PPT presentations, and data analysis to identify trends.
8. Participate in EZRA's CSM community activities, including training, systems, and processes.

About you

1. You have 2+ years of experience in Administration, Operations, Customer Success, or a similar role, preferably working directly with prospective and existing clients.
2. You are experienced in cross-departmental collaboration, especially with Sales, Customer Success, and Delivery Operations.
3. You understand how to align outputs with customer needs and business strategies.
4. You are passionate about innovation and improving work processes.
5. You are proficient in reporting and creating visuals/graphics to showcase results.

What We Offer

• Your own world-class coach
• Friends and family coaching
• 2 weeks work from anywhere
• Charity days
• Learning and Development Budget
• Weekly wellbeing hour
• Private medical insurance
• Pension scheme
• Life Assurance
• Flexible working hours

We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that valuing our differences and respecting diversity enhances our culture. We aim to attract and develop a workforce that reflects the communities we serve.

Posting date: 06-01-2025