Triage & Needs Officer

Key Details

Salary: £29,064 - £31,002 per annum. Hours per week: 37. Term: 12 months (fixed term). Interview date: Week commencing Monday 18 May 2026.

Role Overview

We're looking for someone who's passionate about helping people and ready to make a real difference! As a Housing Triage and Needs Officer you'll be the first point of contact for residents seeking housing advice, support or emergency help. You'll assess housing needs, offer guidance and help people navigate difficult and often sensitive housing situations including accommodation finding, notices to leave accommodation, and overcrowding.

Key Responsibilities

• Act as the first point of contact for residents seeking housing advice, support, or emergency help.
• Assess housing needs, evaluate cases and provide advice based on housing law, policy and individual circumstances.
• Assist residents with accommodation finding, notices to leave accommodation and addressing overcrowding.
• Record and track cases using IT systems and manage time independently.
• Work closely with supportive team and partner agencies to ensure timely and appropriate support.

Required Skills and Experience

• Experience in housing, advice or care services.
• Strong communication, problem solving and decision making skills.
• Ability to work independently, manage time efficiently and use IT systems.
• Good understanding of housing law and the challenges faced by people in housing need.
• Empathy, clarity, professionalism and ability to make sound decisions based on law and policy.

Why Wiltshire Council?

Wiltshire Council is a friendly, welcoming place to work with a 'One Council' ethos. We offer a hybrid working model, supportive team environment, professional development and a workplace that values inclusion, dignity, trust and respect.

Equality, Diversity and Inclusion

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. You will be part of an organisation that promotes a culture of inclusion, dignity, trust and respect and that does not tolerate discrimination, bullying or harassment.

Contact

John Walker, Housing Solutions Service Manager -