Travel Specialist

The Travel Specialist is responsible for optimising sales by assessing client needs through a consultative sales process. Delivering service excellence before, during, and after travel, so customer expectations are exceeded and brand profile is enhanced with each client contact.

• Offer expertise, advice and knowledge to our Travel Agent partners and customers about destinations, airlines, ground arrangements, etc
• Answer inbound calls and make outbound calls to customers and Travel Agent partners providing outstanding customer service
• Follow up sales enquiries promptly, calling customers directly as appropriate
• Promote and sell both air and ground products to meet clearly defined and established targets
• Provide packages that are tailor-made to suit the individual needs of our clients

This role can be either based in the Bristol office or be home based, depending on the successful candidate's location. The role is full time and will be required to work 37.5 hours per week Monday to Friday, 9.00am - 5.30pm.

There are many benefits to being part of the team at ITC Travel Group, some of these are:

• Holiday allowance starting at 25 days plus bank holidays, increasing with length of service
• Hybrid and flexible working opportunities
• Ongoing training and development including overseas educational trips
• Access to discounts and offers on your own holidays
• Enhanced family friendly benefits

We also really value our culture and you can read more about this in our own Culture Deck.