Travel Consultant

Benefits

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Job Introduction

Travel Consultant

Salary £26,227.50 per annum plus uncapped commission

37.5 hours per week (to include 1 in 3 Saturdays)

Your Travel team is growing, and we're looking for passionate, customer focused Travel Consultants to help our guests discover and book unforgettable escorted tours and holiday experiences with Titan Travel.

This is much more than a traditional contact centre role. Every conversation is an opportunity to inspire, advise and build lasting relationships with our guests. You'll take the time to understand their interests, travel aspirations and what they want from their next adventure, recommending the perfect Titan itinerary and delivering exceptional service from the very first call.

Whether it's helping someone explore the wonders of Japan, discover the wildlife of South Africa or experience the cultural treasures of Europe, you'll play a key role in turning travel dreams into reality.

If you have a passion for travel, enjoy connecting with people and thrive in a fast paced, rewarding environment, this could be the perfect opportunity for you. We're looking for naturally engaging and confident communicators who are motivated by delivering outstanding customer experiences, building trust with guests and achieving sales success.

Start Date: Monday 10th August 2026
Interview Dates: Thursday 9th & Friday 10th July 2026

The hours for this role cover the opening hours of 9am 6pm Monday to Friday and the requirement to work 1 Saturday in 3 with the hours of 9am 5pm. This role requires you to be working from our Crawley office a minimum of 3 times a week. We have a designated Contact Centre space for colleagues in our Travel business.

Main Responsibilities

As a Travel Consultant, you'll be the starting point of our guests' travel journeys. You'll primarily handle inbound calls, covering bookings, promotions, general enquiries, amendments, and service related queries.

Your responsibilities will include:

• Managing inbound calls from guests and Trade Partners in a timely, professional, and friendly manner
• Delivering a tailored, personable service on every call, offering advice, guidance, and support with patience and care
• Managing calls end to end, including sales, service enquiries, complaints handling, and providing updates such as itinerary changes
• Recommending suitable holidays and identifying upselling opportunities where appropriate
• Adopting a guest first mindset while continuously learning and developing your product knowledge
• Handling both sales and service calls in line with guest service best practice
• Sending accurate and professional follow up emails, with strong attention to detail, spelling, and grammar
• Striving to exceed guest expectations on every interaction
• Remaining calm, patient, and helpful when handling guest requests

The Ideal Candidate

We're keen to hear from candidates who have experience in customer focused roles, particularly where advising, guiding, or booking services or products has been key.

Previous travel experience is welcome but not essential-what's crucial is a genuine passion for overseas travel and holidays.

You'll also need to be able to demonstrate:

• Experience working in a call centre or contact centre environment, with confidence handling telephone based customer interactions
• Excellent communication skills, both verbal and written
• A willingness and ability to learn detailed product information and clearly relay it to customers
• The ability to recognise buying signals and upsell where appropriate
• Comfortable working in a fast paced environment
• A flexible, can do approach to work
• A strong passion for guest service and enthusiasm for career development
• Excellent attention to detail
• Strong teamwork and collaboration skills across departments

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About the Company

We are a specialist provider of travel products and services for people aged over 50 in the UK, recognised for high quality offerings and exceptional standards of service.

Equal Opportunities

We are champions of age inclusivity and signatories of the Age Friendly Employer Pledge. We are a committed Disability Confident employer and ensure our recruitment process is inclusive and accessible. Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.