Transport Lead

Full-time Permanent Associate

Posted 28 Oct 2026

Description CanDo Laundry Services is looking for a reliable, organised and hands-on Transport Lead to support our busy transport operation in Telford. This is a full-time, permanent position combining daily route coordination, driver support, transport administration and delivery driving when required. We are looking for someone with experience in transport, logistics, distribution or delivery operations who can communicate confidently, organise daily activities and respond calmly to changing priorities. Previous management experience is not essential. This is an excellent opportunity for someone looking to develop a career in transport operations and leadership, with further training and potential progression into Transport Management as future opportunities arise. No remote work available.

Job Description Job Title: Transport Lead

Department: Transport

Reports to: Production Manager

Location: Unit B3, Stafford Park 11, Telford, TF3 3AY

Employment Type: Full-Time, Permanent

Rate of Pay: £13.75 per hour

Hours: 40 hours per week

Role Purpose The Transport Lead is responsible for supporting the day-to-day coordination of the transport operation, ensuring delivery and collection routes are organised, drivers receive clear instructions, and operational issues are identified and addressed promptly.

The role acts as a key point of contact for drivers throughout the working day, supporting route planning, delivery progress, transport administration and communication between Transport, Production, Customer Services and management.

This is a hands-on operational role. The Transport Lead will be expected to undertake delivery and collection driving duties when required, including providing cover for holidays, sickness and other operational needs.

The Transport Lead will provide practical guidance and operational direction to drivers but will not initially hold formal line-management responsibility. Matters relating to formal performance management, disciplinary procedures and other employment issues will remain with the appropriate manager.

The position also provides an opportunity for professional development, allowing the successful candidate to gain experience and progressively develop the skills required for future transport management responsibilities.

Key Responsibilities Daily Transport Coordination

• Assist with planning, organising and coordinating daily delivery and collection routes.
• Ensure drivers receive accurate route information, instructions, timings and customer requirements.
• Monitor driver and route progress throughout the working day.
• Identify delays, missed collections, access difficulties and other operational issues.
• Make practical adjustments to routes and priorities within agreed procedures and authority.
• Communicate changes to routes, schedules and customer requirements promptly.
• Liaise with Production and Customer Services to ensure delivery and collection requirements are understood.
• Escalate significant delays, staffing shortages, vehicle issues and service failures to management.
• Support effective handovers and clear communication between departments.

Driver Support and Operational Leadership

• Act as a first point of contact for drivers requiring operational guidance or assistance.
• Provide clear instructions regarding assigned routes, delivery priorities and customer requirements.
• Support drivers in resolving routine operational problems.
• Assist new drivers with route familiarisation, delivery procedures and customer expectations.
• Encourage punctuality, professionalism, safe working practices and high standards of customer service.
• Monitor daily attendance and timekeeping information, reporting concerns to management.
• Identify and communicate concerns relating to driver conduct, performance or working standards.
• Follow up on routine operational instructions and outstanding actions.
• Promote a cooperative, respectful and supportive working environment.
• Demonstrate a positive example of professional behaviour and accountability.

The Transport Lead will provide day-to-day operational direction but will not be responsible for conducting formal disciplinary, capability or performance management procedures unless responsibilities are formally reviewed and appropriate training and authority are provided.

Delivery and Collection Driving

• Undertake delivery and collection driving duties when required to support the transport operation.
• Provide driving cover during annual leave, sickness, unexpected absences and periods of increased operational demand.
• Undertake routes at short notice where reasonably required to maintain customer service.
• Complete deliveries and collections safely, efficiently and professionally.
• Follow company procedures relating to vehicle checks, load security, safe driving and customer premises.
• Complete accurate delivery notes, collection records and route documentation.
• Report vehicle defects, accidents, incidents and customer concerns promptly.
• Maintain professional relationships with customers while carrying out driving duties.
• Balance driving responsibilities with transport coordination requirements in consultation with management.

Transport Administration and Documentation

• Maintain accurate daily transport records and route documentation.
• Review delivery notes, collection sheets, route records and relevant driver paperwork.
• Record route changes, delays, missed deliveries and other significant operational events.
• Ensure transport paperwork is completed accurately and submitted within required timescales.
• Assist with maintaining records relating to vehicle checks, defects and incidents.
• Identify missing or incomplete documentation and follow up appropriately.
• Maintain relevant information relating to daily driver activity and operational performance.
• Provide accurate transport information to management when requested.
• Support investigations or operational reviews by providing relevant records and factual information.
• Complete general transport administration to support the efficient running of the department.

Customer Service and Communication

• Maintain positive and professional relationships with customer contacts.
• Respond appropriately to routine delivery and collection queries.
• Support the resolution of missed deliveries, delayed collections and customer concerns.
• Communicate operational problems and service issues to Customer Services promptly.
• Ensure drivers understand customer-specific delivery and collection requirements.
• Escalate complaints, recurring concerns or significant service failures to management.
• Work collaboratively with Production, Customer Services and other departments to resolve operational issues.
• Represent CanDo Laundry Services professionally at all times.

Health, Safety and Transport Compliance

• Follow company health and safety procedures and encourage safe working practices.
• Check that required daily vehicle inspections have been completed and defects reported.
• Reinforce safe driving, manual handling, vehicle security and customer-site safety requirements.
• Report accidents, near misses, hazards and unsafe practices promptly.
• Support compliance with company transport procedures and applicable legal requirements.
• Ensure transport documentation is maintained in accordance with company procedures.
• Challenge unsafe practices where appropriate and escape concerns to management.
• Support management in maintaining safe, organised and compliant transport operations.
• Develop knowledge of transport compliance, fleet procedures and relevant operational requirements as part of ongoing training.

Teamwork and Operational Support

• Work closely with the Operations Manager / General Manager to support daily transport requirements.
• Maintain effective working relationships with drivers, Production, Customer Services and other departments.
• Assist with identifying opportunities to improve delivery efficiency and reduce avoidable delays.
• Support changes to routes, working arrangements and operational procedures.
• Provide practical assistance during busy periods and unexpected operational disruption.
• Participate in operational meetings, training and development activities when required.
• Maintain a flexible and cooperative approach to changing business requirements.

Person Specification

• Previous experience in transport, delivery driving, logistics, distribution or operational coordination.
• Full UK driving licence with appropriate entitlement for vehicles used in the role.
• Willingness and ability to undertake delivery and collection driving duties.
• Good organisational, planning and time-management skills.
• Ability to coordinate multiple activities and respond to changing priorities.
• Clear and confident communication skills.
• Ability to provide practical guidance and instructions to colleagues.
• Good attention to detail and ability to maintain accurate records.
• Basic IT skills, including email, spreadsheets and electronic records.
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