Transformation Programme Manager (Collections)

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

On behalf of this organisation, AMS are looking for a Transformation Programme Manager (Collections) for a 6 months contract based in either London, Edinburgh or Birmingham (ad hoc travels).

Purpose of the role:
As Transformation Programme Manager (Collections) you will lead and coordinate a major digital transformation programme within the Collections space. This initiative is transitioning from a telephony-heavy environment to a modern, mobile-first digital experience.

What you'll do:

• Act as programme office, bridging business and technology delivery.
• Align workstreams, consolidate progress.
• Manage business change.
• Support evolution of communication strategy (email, letter, text, and new channels).
• Oversee development of web-based services/APIs integrated with mobile journeys.
• Ensure colleague experience is considered in transformation planning.

The skills you'll need:

• Proven leadership in digital transformation, within Financial Services.
• Strong understanding of governance and regulatory environments.
• Familiarity with technology delivery models and transformation processes.
• High-level understanding of Collections.
• Exposure to regulated communications (eg, letters as a regulatory requirement).
• Experience with mobile and web journey development.

Next steps

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business