Transfer Agent Oversight Manager

Overview

KM3 An exciting opportunity for an experienced professional to join T. Rowe Price, reporting to the Head of TA Oversight EMEA. This role will take a leading position in the oversight, governance, and continuous enhancement of T. Rowe Price's third-party Transfer Agent and Bank Account Provider arrangements across the UK, Luxembourg, and Ireland. The Transfer Agent Oversight Manager will play a key role in ensuring high standards of service delivery, operational resilience, regulatory compliance, and client outcomes across a diverse range of fund structures, including mutual funds, alternatives, and ETFs.

Principal Responsibilities

• Transfer Agency Oversight and Vendor Management: Take a leading role in the ongoing oversight of T. Rowe Price's third-party Transfer Agents and related Bank Account Providers across the UK, Luxembourg, and Ireland. Act as a key contact for internal and external stakeholders in relation to TA operational matters, service delivery, issue resolution, and oversight activities. Support and help shape the overall vendor relationship model, fostering strong, transparent, and constructive partnerships with third-party providers. Lead regular service review meetings and contribute to due diligence activities in partnership with key internal stakeholders, including maintaining good governance and reporting to evidence the same. Monitor vendor performance against agreed service standards, KPIs, SLAs, and contractual obligations, ensuring timely escalation and follow-up of any emerging issues or trends. Contribute to the development, review, and negotiation of operating memoranda, servicing documents, and oversight-related governance materials.
• Client Service, Operations and Issue Resolution: Lead the investigation and resolution of day-to-day operational queries, issues, and incidents from the TAs, ensuring appropriate ownership, escalation and follow-through. Oversee key TA operational activities and risks, including dealing, settlements, registrations, cashflow-related matters, and associated controls, as applicable across the oversight model. Support high-quality client outcomes by identifying service pain points, recurring issues, and drive opportunities to improve the end-investor and intermediary experience.
• Oversight Framework, Risk and Controls: Execute and enhance the TA Oversight framework, conducting ongoing monitoring activities to assess service quality, operational effectiveness, and compliance with agreed service criteria. Complete oversight activities linked to Client Money obligations, including bank reconciliation oversight and timed transfer modelling, ensuring robust governance and timely escalation where required. Support the oversight of breaches, complaints, errors and incidents, including logging, root cause analysis, tracking remedial actions, and coordinating with relevant stakeholders such as CASS Oversight, Compliance, Legal and Risk. Identify control weaknesses, operational risks and process gaps, and take a leading role in driving preventative and corrective actions. Produce clear and insightful oversight reporting and management information for key stakeholders, governance forums and management teams on a monthly and quarterly basis.
• Governance and Stakeholder Management: Build and maintain strong working relationships across a broad stakeholder group, including Operations, Product, Distribution, Compliance, Legal, Risk, CASS Oversight, Audit and external vendors. Represent TA Oversight in relevant internal governance forums, committees and working groups, providing subject-matter expertise and clear reporting on key themes, risks and developments. Work closely with colleagues across EMEA and APAC, to promote consistency, best practice and effective cross-border oversight. Act as a trusted partner to stakeholders by communicating complex operational, regulatory and service matters clearly and effectively to different audiences, including senior management.
• Change Management and Continuous Improvement: Take a leading role in change initiatives impacting TA Oversight, including regulatory developments, operating model enhancements, control improvements and process simplification. Identify and drive opportunities to improve oversight processes, increase efficiency, strengthen governance and enhance service quality. Create, maintain and enhance written procedures and team documentation for key oversight activities, ensuring they remain accurate, practical and fit for purpose. Support ad-hoc projects requiring TA Oversight expertise, contributing both operational knowledge and strategic perspective.
• AI and Innovation: Champion the practical use of AI and data-driven tools to improve oversight activities, streamline workflows, enhance reporting and support better decision-making. Identify opportunities to apply AI responsibly in areas such as trend analysis, issue tracking, management information, process optimisation and documentation. Bring a mindset of innovation and curiosity, using technology to challenge existing ways of working and improve the effectiveness of the TA Oversight function.

Qualifications

• Significant experience (10+ years) working within asset management, with strong exposure to fund operations, Transfer Agency, and/or vendor oversight.
• Excellent working knowledge of Transfer Agency practices and associated operational processes.
• Good understanding of Client Money regulations and related oversight requirements.
• Strong understanding of UK, Luxembourg and Irish fund structures, fund distribution models and relevant regulatory environments.
• Good understanding of the Luxembourg and Ireland Management Company operating model, including its governance requirements, oversight responsibilities and practical nuances.
• Demonstrated ability to take ownership, lead initiatives and operate effectively in a role with broad responsibility and visibility.
• Strong relationship management skills, building credibility and maintaining effective partnerships with internal stakeholders, senior management and third-party providers.
• Excellent written and verbal communication skills, articulating complex issues, risks and solutions clearly for different audiences.
• Strong analytical and problem-solving skills, high levels of accuracy and attention to detail.
• Organised and proactive, prioritising effectively, managing competing demands and delivering to a high standard.
• Continuous improvement mindset, challenging constructively, simplifying processes and driving better outcomes.
• Forward-thinking and adaptable, with a strong interest in innovation and practical use of AI and emerging technologies.
• Collaborative, energetic and inquisitive, with a genuine desire to improve the control environment, service quality and overall client experience.

Work Flexibility

This position is eligible for hybrid up to one day a week at home.

About T. Rowe Price

T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on-now, and over the long term.