Training Specialist , IN-LM Training

Training Specialist Job Description

At Amazon, our mission is to be the most customer-centric company on earth. To achieve this, we need exceptionally talented, bright, and driven people. The Amazon Last Mile learning team is seeking a training specialist to support operations trainings in the last mile vertical. The overall responsibility includes boosting the competencies of our employees by developing and conducting effective training programs. This role will indirectly help enhance employees' workplace performance in alignment with the company's core values to meet organizational goals. Amazon is an Equal Opportunity Employer.

Trainer Best Behavior

1. Listening to associates and supporting managers.
2. Responding to requests and following up with people.
3. Leading by example, acting consistently with stated values.
4. Being approachable.
5. Exhibiting the best behavior at work.
6. Staying up-to-date with the latest techniques, tools, and processes.
7. Being honest, accepting mistakes, and striving for correctness.
8. Willing to push limits and accept more responsibilities.

Job Responsibilities

1. Supervising structured learning metrics and overseeing their results for the assigned territory and region.
2. Managing live performance metrics end-to-end for the territory.
3. Conducting learning sessions on new processes and BQM via ITL or digital learning platforms as required. Delivering various training courses for continuous learning.
4. Maintaining data and analysis through reports on Excel as per business requirements.
5. Ensuring timely completion of new hire training, coaching, and other performance improvement programs.
6. Partnering with operations leaders during station audits to ensure process compliance and address gaps immediately.
7. Identifying and certifying learning coaches.
8. Leading individual improvement projects to enhance business performance.

Basic Qualifications

• Experience in customer service and project handling is advantageous.
• Ability to translate content into regional languages.
• Support existing data management through analysis and reporting.
• Ability to present complex information to diverse audiences.
• Proficiency in MS Word, Excel, and PowerPoint.
• Graduation in any field.
• Excellent organizational and interpersonal skills.
• Flexibility to work on weekends if required.

Preferred Qualifications

• Proven experience as a Training Specialist or Trainer in a similar role for at least 2 years.
• Good communication skills.
• Knowledge of local language (Kannada) for ground team interaction.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application, hiring, interview, or onboarding processes, please visit this link for more information. If your region isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.