Trainer - Cork Office (m/f/d)

Learning & Development Specialist - Fraud focus/Fintech

Location: onsite in Cork, Ireland (fully onsite role)

Hours of operation: Monday to Friday 11:30 - 20:00 (subject to change)

Start date: 27th July 2026

As a Learning & Development Specialist, you will be the architect of our training excellence. You will develop and deliver ongoing and specialized training programs that equip our Risk operations teams with the knowledge and skills to excel in fraud detection, risk assessment, and compliance. Working closely with our client and internal stakeholders, you will create engaging, compliance-critical learning experiences that stick-transforming complex regulatory content (AML Fraud review, Risk management, KYC onboarding) into clear, actionable knowledge.

What we offer

• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure: improve your spoken and written language skills
• Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
• Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
• Bike-to-work tax relief
• Maternity and paternity leave
• Access to GP care and an occupational health advisor

Training Design & Development

• Partner with our client and internal TELUS Digital teams to design, review and develop training modules on Fraud Review procedures, Risk assessment methodologies, and Underwriting protocols
• Create comprehensive, engaging course materials (manuals, handouts, case studies, assessments, exercises) that reflect current fraud patterns and risk management best practices
• Incorporate real-world scenarios and case examples to enhance learning and retention
• Evaluate training effectiveness and refine content based on learning outcomes and feedback
• Stay current on compliance trends, fraud signals, and risk protocols

Training Delivery & Support

• Deliver dynamic, interactive training to diverse groups-from new hires to existing team members
• Provide structured onboarding and ramp-up support to new team members
• Adapt your communication style to different learner types and maintain group engagement
• Address participant concerns and provide on-the-floor support as needed
• Troubleshoot technical issues in training environments
• Manage training logistics (scheduling, attendance, resources, equipment setup)
• Work closely with our client across US timezone to understand training priorities and translate requirements into effective delivery
• Collaborate with Team Leads, internal stakeholders, and subject matter experts to identify training and performance needs
• Partner with other training teams to improve training quality and consistency across programs
• Maintain open communication channels with clients and internal teams
• Evaluate training program effectiveness against learning objectives
• Maintain detailed records of learner development and training outcomes
• Identify opportunities for improvement and implement enhancements
• Stay informed about new training tools, learning management systems, and best practices

We are looking for someone with

• Proven experience designing and delivering training programs (ideally in compliance, risk, or fraud-related environments)
• Strong knowledge of fraud detection procedures, AML (Anti-Money Laundering), and KYC (Know Your Customer) requirements
• Experience working with fintech, financial services, or regulated industry clients (preferred)
• Demonstrated ability to translate complex compliance topics into clear, engaging content
• Experience with learning management systems, video conferencing, and training tools
• Strong IT skills with comfort around technology platforms

At TELUS Digital, we invest in developing expert trainers who shape the future of our operations. You'll work with a collaborative team, partner with innovative fintech client, and have the opportunity to continuously expand your expertise in compliance and risk. Your training will directly impact team performance, client satisfaction, and business success. If you're passionate about learning and development, this is your chance to make a meaningful difference.

Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.