Trainee Claims Assessor

About Us

We're a specialist employee benefits provider, part of the international Unum Group, dedicated to creating healthy, happy workplaces and helping the working world thrive.

Role Overview

As a Trainee Claims Assessor you will provide vital financial support to individuals and families when they need it most, while gaining full training and ongoing support.

Responsibilities

• Assess claims using medical and policy knowledge.
• Communicate clearly and empathetically with customers throughout the claims process.
• Collaborate with colleagues across the Claims department while managing your own caseload.
• Build strong relationships with clients and stakeholders, always putting the customer first.

Qualifications & Skills

• Curious and analytical - able to investigate, spot patterns and think critically.
• Strong written and verbal communication skills with a customer focused mindset.
• Organised and resilient - comfortable managing varied workloads in a fast paced environment.
• Empathetic and professional - able to handle sensitive situations with care and discretion.
• Relevant experience in customer service, case work or financial services, or qualifications or experience in law, psychology, nursing or a related field.

Benefits & Compensation

• Full training and ongoing support.
• Generous bonus and pension scheme.
• Life, medical and income insurance.
• Access to remote GP, nutrition coaching, personal training and unlimited mental health support with medical 2nd opinion.
• 27 days holiday (plus bank holidays) with the option to buy or sell up to 5 days.
• Salary sacrifice electric car scheme with free on site electric chargers.
• Remote work or hybrid options depending on location (Farnborough, Guildford, Horsham, Crawley and surrounding areas).

Start Date & Assessment Centre

Assessment centres for successful candidates are scheduled for late June, with start dates from 31 August.

EEO Statement & Disability Confidence

We are an equal opportunity employer committed to creating an inclusive workplace. Unum is proud to be a Disability Confident Employer and encourages applications from those with disabilities and long term health conditions. We provide reasonable accommodation throughout the application and recruiting process. For more information, please contact .