TPS Parts Sales Executive

TPS Parts Sales Executive - Yeomans Volkswagen TPS Indian Queens

Company Overview:

Join our team at TPS Cornwall, we are a leading player in the motor parts sector. We are committed to delivering top-notch products and services, and we are seeking a dedicated Parts Sales Executive to contribute to our success. As a company that values innovation, collaboration, and customer satisfaction, we provide an exciting and dynamic work environment for our employees.

Job Purpose:

The Parts Sales Executive is responsible for achieving sales targets, building lasting customer relationships, and providing expert knowledge and support. The role requires a professional representation of the TPS brand and a commitment to being a brand champion.

Key Responsibilities:

Selling:

• Achieve personal target KPIs and revenue objectives within the designated customer sets.
• Identify and recommend parts to meet customer sales requirements accurately.
• Utilise product promotions effectively to achieve specific targets.
• Identify and capitalise on upsell opportunities to contribute to overall sales growth.
• Stay updated on new or updated parts through training courses and regular information updates.

Customer:

• Build strong relationships with clients through regular phone and email interactions.
• Ensure a high level of service by understanding customer requirements, responding to requests, and providing expert advice.
• Efficiently handle trade customers visiting the TPS Centre.
• Resolve customer concerns or complaints professionally and promptly.

Internal:

• Maintain accurate customer records in compliance with the Data Protection Act.
• Communicate credit status to customers in a timely manner.
• Handle customer complaints and disputes professionally and promptly.

Communication:

• Assist, support, and liaise with the warehouse team and drivers to ensure excellent customer service.
• Collaborate with the Sales Manager and others to achieve sales targets.
• Provide feedback on customer comments to improve the overall customer experience.

Systems and Processes:

• Handle incoming calls and customer enquiries within SLA and strive towards achieving centre KPIs.
• Ensure proper and accurate use of all systems (e.g., EKTA/vin-lookup) for searching and ordering parts.
• Complete all required documentation accurately and promptly.
• Maintain a clean, tidy, and efficient working environment.
• Customer Experience
• Knowledge of the customer buying cycle
• Managing Self
• Operational Effectiveness

Experience and Knowledge:

• Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers, or experience in a fast-paced and/or telesales environment.
• Ability to build strong and trusting relationships.
• Excellent communication skills and telephone manner.
• Demonstrates excellent attention to detail and accurate record-keeping.

Hours:

• 44 hours per week
• 1 in 3 Saturday 8am - 1pm
• A bonus scheme is in place

If you're passionate about sales, customer satisfaction, and being part of a dynamic team, we invite you to apply for the Parts Sales Executive position at TPS Cornwall. Join us in driving success and delivering excellence in the motor parts sector.

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Working Hours

Salary Competitive Salary

Closing Date 08/11/2025

Get in touch with us

Whatever your question or feedback we are here to help. So please feel free to contact us

Reg Office: Yeomans House, Littlehampton Road, Ferring, Worthing, West Sussex, BN12 6PB

Reg. Company Number:

VAT Reg. No.

Yeomans Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.