Tier 2 Technical Services Engineer

This role is primarily based on-site at a secondary school in St Albans, serving as the senior escalation point alongside the onsite technician. You will manage the school's network, resolve technical issues, and ensure IT systems support teaching, learning, and administration. While mainly site-based, you will also be part of a wider Technology in Schools team providing hands-on support to other schools in Hertfordshire as needed. Occasional project work such as network and Wi-Fi installations, cloud solutions, and remote service desk support may also be part of your role. Some out-of-hours work may be required to maintain smooth system operations during school hours.

Key Responsibilities

• Deliver both on-site and remote IT support for educational settings, ensuring optimal operation of Windows, iOS, and Google devices.

• Act as the first point of contact for technical support tickets, resolving issues promptly and escalating when needed.

• Configure and deploy hardware and software, including workstations, tablets, laptops, drivers, and printers tailored to school environments.

• Support Office 365 administration including user management, email setup, licensing, and basic troubleshooting.

• Collaborate effectively with customers, internal teams, and third-party suppliers to maintain high service standards and strong customer relationships.

Ideal Candidate Profile

• Proficient in Windows Server (), Hyper-V, Active Directory, Group Policy, DHCP, and MFA.

• Skilled in Microsoft 365, Azure, SharePoint, Teams, Windows 10/11, and Google G Suite.

• Experienced with Switches, VLANs, wireless technologies, Mobile Device Management (MDM), and school systems such as CCTV and digital signage.

• Effective communicator with excellent problem-solving capability and mentoring skills.

• Calm, organised, flexible, and capable of travel with a full driving licence.

• Equipped for hybrid working, including home working setup.

Benefits Include

• 28 days annual leave plus bank holidays, increasing to 31 days after five years of service.

• Additional leave options including compassionate, emergency, pregnancy-related sickness, and disability leave for appointments.

• Pension scheme with 10% employer contribution.

• Life assurance.

• Cycle to Work scheme.

• Annual company bonus opportunity.

• Learning and development opportunities including academic sponsorship.

• Occupational sick, maternity, and adoption pay.

• Employee rewards platform offering savings, discounts, and cashback.

• Paid leave for volunteering, especially school governance roles.

• Hybrid flexible working with commuting expense support.

• Access to Employee Assistance Programme, including counselling.

• Mental Health First Aiders.

• Modern office facilities.

Employment Details

• Contract: Permanent.

• Hours: 37 hours per week, 52 weeks per year.

• Salary: £28,000 FTE.

• Location: On-site at secondary school in St Albans with occasional attendance at office or other sites as business needs evolve.

• Closing date: Applications reviewed as received, early application advised.

• Interview process: Initial remote MS Teams interview followed by face-to-face interview stage.