Tier 1 Technical Services Engineer

Are you passionate about technology and eager to start your IT career? An award-winning education-focused organisation is looking for a Tier 1 Technical Services Engineer to support schools in Hertfordshire and surrounding areas. This is an excellent chance to join a forward-thinking team, learn from experienced professionals, and progress into advanced technical roles.

Why Start Your IT Career Here?

• Structured career development: Clear progression paths, mentoring, and regular training help you grow from entry-level to advanced engineering roles.

• Real-world experience: Hands-on learning in diverse school environments.

• Supportive team culture: Work with experienced engineers who love sharing their knowledge.

• Make an impact: Your work directly supports schools and enhances students' education.

Candidate Requirements

• Strong interest in IT and enthusiasm to learn.

• Basic knowledge of Windows, iOS, Google devices, MS365, or networking (development support provided).

• Confident communicator with excellent customer service skills.

• Organised, proactive, able to work both independently and in a team.

• Full UK driving licence and access to a vehicle with business insurance.

Main Responsibilities

• Act as the first point of contact for IT support within schools.

• Install, maintain, and troubleshoot hardware and software issues.

• Deliver friendly, helpful support remotely and on-site.

• Work with a wide range of technologies including laptops, tablets, cloud platforms, wireless networks, AV equipment, and more.

• Collaborate with school staff, internal teams and external partners.

Technologies Used

• Windows, iOS, ChromeOS, Microsoft 365.

• Cloud platforms and wireless networks.

• PCs, laptops, tablets, printers, AV equipment.

Employee Benefits

• 28 days annual leave plus bank holidays, increasing with service tenure.

• Range of additional leave policies including compassionate, emergency and disability leave.

• Generous pension scheme (10% employer contribution).

• Life assurance.

• Cycle to Work scheme.

• Annual bonus opportunity.

• Regular training and academic sponsorship opportunities.

• Occupational sick, maternity, and adoption pay.

• Access to an employee rewards platform with savings, discounts and cashback.

• Paid leave for voluntary work, including supporting school governance.

• Hybrid flexible working (office, remote, onsite).

• Employee Assistance Programme including counselling.

• Access to Mental Health First Aiders and modern office facilities.