Therapies Department Administrator and Appointments Coordinator

Therapies Department Administrator and Appointments Coordinator

We are looking to recruit an Administrator and Appointments Coordinator based within the Therapies Department at QVH to cover maternity leave. The role is providing support to our clinical staff including Physiotherapists and Occupational Therapists who deliver rehabilitation clinics for patients within our specialist services at QVH.

The successful candidate will be confident, professional with excellent interpersonal skills, able to multi-task and quickly learn new skills in administration, secretarial and appointment coordination as required by the teams.

It is essential that this post holder can work in a team and deal with queries from a range of stakeholders including patients, families, team members, managers, medical and clinical staff, and is committed to delivering exceptional customer service at all times. Support and training for the post is provided by the team's clinical leads as well as other administrators in the department.

Main duties of the job

The role will involve covering the therapies reception desk, appointment scheduling and general administrative tasks.

You will provide a comprehensive administrative and appointments coordination service, including maintaining patient caseload databases, waiting lists, and booking patients into clinics, responding to face to face and telephone enquiries, audio typing of clinical correspondence and meeting minutes, preparing and coordinating clinic notes, and monitoring and ordering departmental resources as requested by the therapists.

This job is within a busy clinical environment, so the successful candidate must be able to prioritise and work well under pressure with other team members as peer support.

Person Specification Qualifications

• Secondary Education to include GSCE English & Maths or equivalent practical experience.
• Excellent command of English, written and verbal, with strong grammatical and spelling ability.

Skills

• Proven knowledge of IT processes and systems (Word, Outlook, Excel).
• Excellent keyboard skills.
• Able to prioritise tasks.
• Able to investigate and solve minor problems and complaints.

Experience

• Experience dealing with the general public in an administrative or reception role.
• Experience dealing with the general public in an administrative or reception role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.

Address

£25,760 to £27,476 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

713-AC