TENANTS RELATIONS OFFICER

The Housing Options Service provides advice and assistance under the Council's corporate duty to help clients who are homeless and who are in housing need. This is a demanding and busy Service.

There is a current vacancy for a specialist role to complement and support the work of the Service.

About the job

The Tenancy Relations Officer will work with private landlords and contract holders to provide advice on best practice in the private rental sector, and with the aim of prevention of homelessness and enforcement of legal rights and obligations.

The Post Holder will have responsibility for the investigation and prosecution of offences under the Protection from Eviction Act 1977.

What We Are Looking For From You

You will have a sound knowledge of Housing legislation and have good knowledge of procedures and legislation in relation to harassment and illegal eviction.

You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

Additional information

For an informal conversation about the post please contact Emily Lewis (Prevention Development Manager) on

This vacancy is suitable for post share.

This post is temporary until 31st March 2027.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This post is subject to a Basic Disclosure and Barring Service check.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application: -

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary