Tenancy Services Manager

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025

• now 6 years in a row The Tenancy Services Manager will provide line management to the Regional Housing Advisors (RHAs) and oversee the delivery of tenancy management, tenant safety and engagement services to tenants, their families and colleagues.

They will lead the housing management team to ensure it operates efficiently and effectively, delivering excellent, tenant focused services that are fully compliant with regulatory requirements.

The role is responsible for developing and implementing key housing management policies and procedures.

The Tenancy Services Manager will lead on tenant engagement and customer satisfaction with Dimensions' housing management services, ensuring compliance with the relevant RSH Consumer Standards.

They will also support the Landlord Service to Operations, providing housing management advice and support to operational colleagues working with people in properties owned by third-party landlords.

Interviews will take place on the 25th March via Microsoft teams.

We will require proof of qualification if you successfully secure a role.

About the role Your main duties will include:

Providing leadership and effective management of the housing management team and services to tenants, their families and support teams.

The operational lead in ensuring compliance with the Regulator of Social Housing's (RSH) "Transparency, Influence and Accountability", "Neighbourhood and Community" and "Tenancy" consumer standards and the related "Code of Practice".

Deliver an effective response to feedback from tenants including safeguarding, anti-social behaviour and complaints, in line with best practice, regulation and the Housing Ombudsman's Complaints Handling Code

Forging strong and effective internal and external partnerships, including positive community engagement, to assist with service development and the delivery of the housing strategy.

About you The successful applicant will have:

A level 4 qualification in housing management and relevant to housing management delivery within social housing.

Able to demonstrate well-developed leadership skills with the ability to implement change under pressure

Sound understanding of social housing, including RSH regulatory requirements, current related legislation, emerging government policy and recognised best practice

Able to lead on the implementation of a range of resident involvement initiatives The rewards

Up to 35 days' annual leave entitlement (including bank holidays)

We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

Employee Assistance Programme

Long Service Awards

Discounted health and dental cover

Life Assurance

Bike to Work Scheme

Season Ticket Loan For more information visit Apply now

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.

We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce

As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees

As part of our commitment to making reasonable adjustments we can offer support to complete your application.

Please contact the Resourcing Consultant Team on .

• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).