Tenancy Relations Officer

Salary: Grade GBP £46,854 to £47,. Contract Type: Fixed Term / Secondment. Contract Length: 2 Years. Full Time: 36 hours per week. DBS Required: Yes. Department: Climate, Homes and Economy Service. Benefits: Homeless Prevention Service. Closing date: 10 June 2026.

Overview

Hackney is a dynamic local authority in London, with strong diverse communities and a commitment to equity, anti racism, and fairness across all aspects of life. The Benefits and Homeless Prevention Service is responsible for all areas of homelessness and works to provide a joined up service for those at risk. This role supports the service by protecting tenants' rights, promoting private rented accommodation, and implementing the Renters Rights legislation.

Key Responsibilities

• Deliver a robust tenancy relations service to a diverse range of private sector stakeholders, engaging proactively with tenants and landlords, and responding to enquiries, complaints, and correspondence.
• Conduct comprehensive assessments of housing needs in accordance with the Homelessness Reduction Act 2017 and other relevant legislation.
• Undertake investigations and enforcement action, including prosecutions, civil penalties, and court applications.
• Maintain expert housing legislation knowledge, collaborate on policy delivery with Housing Strategy, and prevent homelessness by mediating disputes and protecting tenants.

Key Knowledge and Skills

• High level knowledge of the private rented sector and of the issues relating to the acquisition of accommodation, including security of tenure, health and safety, housing standards, and housing benefit regulations.
• Strong grasp of housing needs, legislation, and case law.
• Knowledge of the Homelessness Reduction Act and private sector discharge duties.
• Proven ability to investigate breaches and write enforcement reports.
• Strong communication, analysis, and decision making skills.

Applicants must have an Enhanced DBS Check.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We welcome applications from disabled people, as this group is currently under represented in our workforce. Flexible working arrangements are welcomed.