Tenancy Relations Officer - Ref: EE01026

Tenancy Relations Officer - Ref: EE01026

Walsall, West Midlands, United Kingdom

Our Housing & Customer Engagement Service area covers a wide remit including the private sector team, homelessness and housing options, asylum seeker and refugee, Gypsy and Roma Traveller, affordable housing and policy. We are looking for a Tenancy Relations Officer with relevant qualifications and experience.

Key responsibilities include:

• Protect tenants from unlawful eviction, discrimination and poor practice within the private rented sector, ensuring residents can live safely and securely.
• Provide specialist advice to tenants and landlords on their rights and responsibilities under housing legislation and assist in the resolution of disputes, including rent arrears, maintenance issues, and eviction processes.
• Carry out and assist investigations and enforcement to protect residential occupiers, promote housing rights, tackle criminal, rogue and irresponsible landlords and prevent homelessness.
• Work closely with other council services such as Housing & Welfare, Legal services and other partners on complex and sensitive cases.
• Play a pivotal role in ensuring the safety and quality of private sector housing while actively engaging with the new duties outlined in the Renters Rights Bill.

Qualifications and experience required:

• Degree level or equivalent qualification relevant to homelessness, housing, law, social work, customer service or information advice and guidance, or evidence of extensive experience in a tenancy related field.
• Qualification or formal training in an enforcement related discipline.
• Experience of providing advice on housing and tenancy requirements to landlords and tenants.
• Significant experience of working in a housing environment or recent experience of working in a housing or support service.
• Proven experience in a housing related role, such as a tenancy officer, housing adviser, or similar position.
• Experience applying homelessness and housing related legislation and case law.
• Knowledge of legislation, guidance and case law relevant to the role.
• Competency to prepare witness statements and give evidence in court or tribunal for prosecutions/hearings.
• Understanding of the rights and responsibilities of landlords and tenants and the changes brought by the Renters Rights Act 2025.
• Confidence in managing conflict, challenging behaviour and emotionally sensitive situations with calmness and professionalism.
• Understanding of the statutory duties and powers under the Housing Act 2004, Housing & Planning Act 2016, the Renters Rights Act 2025 and related regulations.
• Good levels of effective IT skills and the ability to use ICT to achieve work objectives.
• A valid UK driving licence is essential.

Benefits:

• We will pay your applicable professional annual membership fees.
• You will be part of a forward thinking and supportive team.
• Smart working - you work in ways that get the best outcomes.
• Generous annual leave entitlement (24 days holiday per annum + bank holidays).
• Flexi time - accrued up to 3 additional flexi leave days in a 13 week period.
• An opportunity to join a salary sacrifice scheme.
• Training and progression opportunities depending on your qualification and performance.
• Working from home or office depending on service needs.
• You will join a friendly team committed to providing safe and healthy housing and be given opportunities to develop your skills.

Contact:

For further information about this role, please contact Carol Jones (Team Leader - Housing Standards) via email: