TENANCY OFFICER

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About The Service

Cardiff Council aims to provide a high quality, accessible service. There is currently a vacancy for a Tenancy Officer within the Housing and Communities Landlord Services.

About the job

The successful applicants will work within a busy team of tenancy officers. You will work proactively to ensure that tenants and leaseholders comply with their tenancy or lease conditions, providing advice and guidance to tenants and leaseholders and where necessary take enforcement action.

What We Are Looking For From You

You will have experience of working within a housing related environment and of using new technology; experience of working with customers and visiting them in their own homes would be an advantage.

You will need to have good communication and customer care skills and will be able to deal with disputes in a positive and constructive manner. You should also have the ability to work as part of a team, and be able to follow complex procedures.

Knowledge of housing law and experience of enforcing tenancy and/or leasehold conditions by legal action is essential.

Additional information

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

A full and valid driving licence is an essential requirement for this role.

Job Category: Housing

Department: Housing & Communities

Working Pattern/Contract Type: Full Time Permanent