Tenancy & ASB Officer - Hybrid (North London)

Location: North London (Hybrid Working)

Contract Length: 6-Month Contract

Rate: £27 - £30 per hour (Umbrella)

Sector: Public Sector and Government / Social Housing

About the Organisation & Role

I am partnering with an organisation within the Public Sector and Government to recruit an experienced, resilient, and proactive Tenancy Officer for a 6-month contract. Based in North London, this role is ideal for a housing professional who thrives in a fast-paced environment and is passionate about delivering high-quality, tenant-focused services to the community. This position offers a flexible hybrid working model, allowing you to successfully balance remote work with necessary on-site patch management and estate inspections.

Key Responsibilities

• Patch Management: Take full operational ownership of a dedicated housing patch consisting of over 600 properties.
• ASB Management: Utilise your strong anti-social behaviour knowledge to identify, investigate, and robustly resolve low-to-high-level ASB cases, nuisance, and harassment.
• Tenancy Ascertainment: Work within the Public Sector and Government framework to support vulnerable residents, manage complex casework, and coordinate with multi-agency partners.
• Enforcement & Legal Action: Address tenancy breaches, prepare comprehensive case files for legal proceedings, and attend court for non-compliance, subletting, or gas safety issues when required.
• Community Engagement: Conduct estate inspections, mediate neighbour disputes to prevent escalation, and maintain excellent communication with residents.

What We Are Looking For

• Expert Tenancy Management Background: Proven experience working as a Housing or Tenancy Officer within a local authority or housing association setting.
• Strong ASB Knowledge: A solid track record of handling complex enforcement cases and utilising mediation skills to resolve community conflict.
• Patch Familiarity: Comfortably managing a high-volume caseload of 600+ properties.
• Systems Proficiency: Experience using standard public sector housing management systems (such as NEC/Northgate) to maintain accurate, GDPR-compliant records.

Morgan Hunt is an equal opportunities employer.