Temporary Receptionist

We are currently seeking a Temporary Receptionist to support our busy Front Office during a period of staff sickness cover. The role is initially until 1 st November and on a flexible hours (zero hours) basis with the possibility of extension depending on business needs. Please note that the position may also conclude at the end of the initial period, ending on 1st November.

We're looking for someone who brings energy, enthusiasm, and a can-do attitude to every shift.

The 148-bedroom Graduate Cambridge hotel is part of the Graduate Hotels collection inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge's historic centre. The hotel feels like an extension of the university, with nods to college architecture.

THE ROLE

As a Receptionist, you will be the first and last Team Member our guests see and creating memorable experiences will be your top priority. You will be enthusiastic about providing inspiring service and supporting the day-to-day operation of the hotel.

We operate in a dynamic environment; shifts will vary and include evenings and weekends. Flexibility is key, with hours spread across the week to support the operation of the front office.

JOB DUTIES AND RESPONSIBILITIES

Greeting guests and creating a welcoming, memorable arrival experience in line with our brand standards.

Recommending local places places and experiences for our wonderful guests to enjoy.

Handling guest enquiries, payments, feedback, and departures.

Resolving guest concerns - you will be empowered to make decisions and are expected to take full ownership of any feedback to ensure every guest leaves the hotel happy.

Reviewing daily arrival lists for VIPs and preparing/delivering in-room amenities accordingly.

Maintaining a clean and tidy front desk, ensuring it is equipped with the appropriate materials, tools, and technology.

Assisting guests with their luggage and anticipating their needs.

When appropriate, promoting upgrades and special offers to increase hotel revenue.

Sharing knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge.

Being fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures.

Assisting fellow team members within and outside your department when possible, to ensure guest service and operational standards are maintained.

Recording maintenance issues and communicating across relevant departments.

Ensuring all cash handling, charges, floats, and till procedures are followed correctly.

WHAT WE ARE LOOKING FOR FROM YOU

Previous hotel or customer-facing experience.

A passion to customer service - you love to meeting and greeting different people.

Standards-driven and detail-orientated, with the ability to organise and plan ahead.

Able to multi-task and make sound decisions in a fast-paced environment.

Excellent communication skills in English, both verbal and in written.

Working knowledge of OnQ PMS (desirable).

Strong problem-solving skills and a positive, can-do attitude.

Adaptable to all situations, remaining calm and collected under pressure.

Computer skills.

THE PERKS

Earn £13.08 per hour

Enjoy discounted hotel stays and food & beverage at Hilton properties worldwide.

Continuously develop your skills and knowledge through our dedicated learning platform.

Earn rewards up to £250 by referring talented individuals to join our team.

Access savings and cashback from a wide range of retail and leisure outlets.

Get 24/7 support with a dedicated helpline for your well-being.

Enjoy complimentary meals during your shift at our modern Team Restaurant.

Celebrate with your team through recognition programs and exciting incentives.

Actively participate in programs aimed at building a more inclusive and sustainable world, in line with our ECG policy.

Be part of a fun, supportive team that values collaboration, respect, and a positive atmosphere.

Convenient parking available for cars, mopeds, scooters, and bicycles.

ABOUT GRADUATE HOTELS

Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate by Hilton Cambridge and The Randolph Hotel Oxford, a Graduate by Hilton. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.

As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker. Visit us at .

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.We are currently unable to offer visa sponsorship. Therefore, you must have the right to work in the UK without requiring sponsorship.