Temporary Customer Service Representative - Notting

Temporary Customer Service Representative - Notting

As a Temporary Customer Service Representative - Notting with Love Success PLC in Nottingham, you will be the primary contact for individuals submitting visa applications and renewals. This office based role requires a valid DBS certificate and immediate availability. Working 37.5 hours weekly, your schedule will operate on a rota basis between 8am 4pm or 12pm 8pm Monday to Friday, plus two to four Saturdays per month from 9am 5pm. Your duties include greeting applicants, guiding them through the process, and assisting with form completion and verification. This temporary contract offers up to £13.50 per hour plus holiday pay accrual, spanning three months with potential extension.

Location: Nottingham (Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 3 months with possibility of extension

Hours: 37.5 hours per week, rota basis

Monday to Friday: 8am 4pm and/or 12pm 8pm

Saturday: 9:00 am - 5:00 pm. 2 / 4 Saturdays per month

Requirement: Valid DBS certificate

Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day to day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

You'll thrive in this role if you have:

• Proven experience in a customer facing role
• The ability to stay calm and professional under pressure
• A can do attitude and willingness to go the extra mile
• Experience working in a fast paced, collaborative environment
• Strong communication skills and a patient, supportive approach