Temporary Customer Service Assistant

Temporary Customer Service Assistant

Department: Customer Service

Employment Type: Temporary

Location: Manchester

Description An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season. We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers.
CONTRACT: Temporary contract running from 26th October 2026 until 8th January 2027, with a one-month probationary period to review performance against agreed targets before continuation. HOURS: 08:00-16:30 day shifts, five days per week, including one weekend day on six occasions throughout the contract, with a weekday off in lieu. REPORTS TO: Customer Experience Manager LOCATION: Manchester office, with one working-from-home day per week.
KEY RESPONSIBILITIES

• Respond to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice
• Achieve and maintain daily performance targets
• Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Experience Manager

SKILLS, KNOWLEDGE AND EXPERIENCE

• Strong team player with a collaborative approach
• Sharp, solution-focused, and proactive problem solver
• Excellent written and verbal communication, with exceptional accuracy
• Confident in achieving and exceeding departmental targets
• Thrives in fast-paced environments while maintaining high performance under pressure
• Adaptable to communicating in the REFY tone of voice
• Comfortable navigating and adapting to multiple software platforms
• Must have 1 + years of experience working in Customer Service