Temporary Accommodation Officer

Contract Terms

Starting salary: PO1 (£40,182 - £42,060)
Work location: Site based - including travel across Haringey and neighbouring boroughs
Working hours: Fulltime, 36 hours
Contract type: Permanent
Closing date: Sunday, 26th April 2026
Expected interview date: w/c 4th May 2026

About the Role

As a Temporary Accommodation Officer, you'll play a vital role in supporting some of our most vulnerable residents, helping them sustain their tenancies and build stability in their lives. Working across a varied patch of temporary accommodation, you'll manage a caseload of households, respond to tenancy-related issues, and act as a visible and trusted presence for residents.

You'll be responsible for a wide range of tenancy management activities, including managing low-level anti social behaviour, completing property and tenancy checks, supporting repairs and re lets, and working proactively to prevent tenancy breakdown. The role involves regular visits to residents, including those with complex needs and close collaboration with internal services and external partners to ensure the right support is in place.

This is a hands on, rewarding role where no two days are the same. You'll need to balance empathy with professionalism and use your judgement to resolve issues early while escalating complex cases appropriately.

About the Team

You'll join the Temporary Accommodation team committed to delivering high quality, customer focused housing services. The team works closely with colleagues across housing, health, safeguarding, and support services, as well as with external partners such as the Police, DWP, and advice agencies. Together, the team focuses on tenancy sustainment, resident safety, and ensuring temporary accommodation is managed effectively and sensitively.

About You

A strong passion for housing and a commitment to supporting people in challenging circumstances are essential. Ideally, you will have experience working with vulnerable or homeless households within a housing, hostel, or resettlement setting, along with a good understanding of social housing and homelessness issues.

Confidence in managing a varied workload is important, including visiting residents independently and handling complex or sensitive situations calmly and fairly. Excellent communication skills are required, as the role involves working with residents from diverse backgrounds and liaising with a wide range of professionals and partner agencies.

Strong organisational skills, resilience, and a proactive approach are key, alongside the ability to use IT systems effectively and maintain accurate records. Above all, the role requires pride in delivering a high standard of service and contributing positively to a team dedicated to improving outcomes for residents.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money saving discounts.