Telesales Executive

• 6 month fixed term contract with the possibility of going perm!
• Start date in August!

About Our Client

This opportunity is with a medium-sized organisation within the technology and telecoms sector, known for delivering innovative solutions and exceptional service. The company operates in a fast-paced environment, offering a supportive structure for its employees.

Job Description

• Engage with customers to understand their needs and deliver personalised retention strategies.
• Handle inbound and outbound calls to address customer concerns and offer tailored solutions.
• Work collaboratively with the sales and support teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions and feedback within the CRM system.
• Provide detailed information about available products and services to enhance customer retention.
• Meet or exceed individual and team retention targets.
• Identify opportunities for upselling or cross-selling additional services.
• Stay updated on industry trends and company offerings to provide informed advice to customers.

The Successful Applicant

A successful Telesales Executive should have:

• Previous experience in a customer-facing or sales-related role.
• Excellent verbal and written communication skills.
• A customer-focused mindset with the ability to build rapport quickly.
• Strong problem-solving skills and a proactive approach to addressing customer issues.
• Familiarity with CRM systems and basic computer skills.
• An ability to work well in a fast-paced environment and meet targets.

What's on Offer

• 6 month FTC with possibility of going perm.
• Comprehensive training and support to excel in your role.
• Parking on-site & close to main public transport links.
• A collaborative and supportive team environment.