Telesales Agent

Role: Customer Experience Advisor

Salary OTE: £45k+ P/a uncapped

Department: Customer Promotion & Retentions Team

Contract Type: Full Time

Location: Horsham

Start Date: ASAP

Customer Promotions & Retentions Advisor Horsham Competitive base + uncapped commission

You already know how to do this job. We just need you to bring that experience to us.

We're not looking to train someone into telesales from scratch. We're looking for someone who's already good at it - who's picked up the phone, built rapport with a stranger in the first ten seconds, and turned "no thanks" into a sale or a saved contract more times than they can count.

If that's you, here's what the role actually looks like

What you'll be doing:

• Calling newly onboarded customers to make sure they're set up right - and spotting genuine opportunities to add real value: tech support, better routers, priority installs, energy deals
• Stepping in when a customer wants to cancel, and turning that conversation around
• Managing customers through the moment they move home - contract changes, fee recalculation, keeping their service seamless
• Owning your own numbers and your own targets

What you need to already have:

• Real experience in telesales, retentions, or customer promotions - telecoms, broadband, utilities, insurance, or similar subscription-based service background is ideal
• A track record of upselling or cross-selling over the phone
• Experience saving accounts that were on their way out the door
• Comfort working a CRM system and hitting KPIs under real pressure

What's in it for you:

• Competitive base + uncapped commission - no ceiling on what good work earns you
• Onboarding built around our systems and products, not the basics - because you've already got those
• Real progression across a fast-growing group of brands
• A genuinely energetic office culture where results get noticed

If you've done this before and you're good at it, we want to hear from you - not train you from zero.

Apply today.

Plus

50% off broadband after successful completion of probation period - completely free after 2 years' service

25 days holiday increasing up to a maximum of 30 days based on length of service - plus bank holidays and day off for your birthday

Death in service

Salary sacrifice pension scheme

Local company discounts

Buy and sell holiday scheme

Complementary fresh fruit and breakfast bar

Friday fridge

£500 refer a friend

£250 bright ideas scheme

Company events - summer party, Christmas party and sports day just to name a few