Telephony Engineer

This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required.

Client Details

This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers.

Description

• Manage and maintain CISCO/Teams telephony systems to ensure optimal performance.
• Provide technical support and resolve issues related to telephony systems.
• Collaborate with the technology department to implement telephony solutions.
• Monitor system performance and carry out regular updates and maintenance.
• Document telephony system configurations and changes accurately.
• Assist in the deployment of new telephony technologies and solutions.
• Ensure compliance with industry standards and organisational policies.
• Train team members on the effective use of telephony systems where required.

TECH STACK:

• Microsoft Teams & Telephony
• Cisco CUCM & Jabber
• Cisco IOS Gateways
• VOIP
• Genesys Cloud Contact Centre solutions
• Call recording software
• Windows (Desktop & Server)
• Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, sécurité, DNS, DHCP, VPN configuration,
• Understanding of normes and protocols: SIP, RTP, H.323

Profile

A successful CISCO Telephony Engineer should have:

• Proven expertise in CISCO/Teams telephony systems.
• Strong problem-solving skills and technical understanding.
• Experience working within the technology department in a similar role.
• Ability to work collaboratively and communicate technical information clearly.
• Familiarity with maintaining and upgrading telephony solutions.
• A proactive approach to improving system performance and reliability.

Job Offer

• Competitive day rate (on application)
• Duration until end of July 2026
• Inside IR35
• Paid travel and expenses
• 1-2 days on site in Plymouth with occasional Europe Travel.