Telephony Engineer

Telephony Engineer (OpenScape 4000) - £30,000 - Leicester (On-Site) - Consultancy

Overview:
A global consultancy business are searching for an experienced Telephony Engineer to join them on a public sector project in Leicester.

Role & Responsibilities:

• To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting.
• Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained.
• Delivery of project-related tasks such as the installation of new telephone equipment.
• Creation of telephone diagrams and documentation.
• Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms.
• Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.

Technical Requirements:

• Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems.
• Proven experience on the Openscape 4000 Telephone System
• Understanding of analogue telephone wiring and concepts
• Proven experience of supporting alternative VoiP Solutions
• Proactively liaising with users in non-technical manner
• Experience working with Contact Centre Technologies
• Comprehensive understanding of Session Initiation Protocol (SIP) platforms
• Understanding of MS Teams (Voice)
• Previous experience with working on Telephone Voicemail Services
• ITIL v4 Foundation
• Basic knowledge and understanding of Networking principles

Telephony Engineer (OpenScape 4000) - £30,000 - Leicester (On-Site) - Consultancy