Telephone Support Agent

Calling all customer service professionals! We're looking to recruit hardworking, articulate individuals to join our telephone support teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available.

We have big growth plans with multiple opportunities available. Inductions will take place for these roles on a 3-weekly basis.

What does the job involve?

• Answer questions and resolve queries at the initial point of contact from AJ Bell & Investcentre customers across our award-winning product range.
• Take inbound calls, respond to incoming emails and use a secure messaging system, with all aspects of the work carried out in line with service level agreements and our compliance policies.
• Deal with, and answer, a variety of queries in a timely and professional manner.
• Work in a fast-paced client services department with ongoing support to enhance your knowledge and experience.

Knowledge & Experience:

• Excellent customer service skills.
• A polite and professional telephone manner.
• Strong written and verbal communication skills.
• Competent with Microsoft Word, Excel and Outlook.
• Ability to work under pressure and meet deadlines.
• Patience and empathy with customers who may need extra support.
• Previous experience in a call/contact centre role desirable but not essential.
• Previous financial services exposure desirable but not essential.

This position is 40 hours a week, on a rota'd basis between Monday to Saturday 8am-9pm, 1 in 3 Saturdays and bank holidays when the American market is open.

In return we will provide all the training and support you need in order to develop within your role.

What we offer

• Starting salary of £27,100
• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health cash plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee assistance programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there's an initial period of full time office working to help you settle in and build relationships.

Inclusion & diversity

We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.