Telemarketer

Position Title

Telemarketer

Location

Dublin 2 - full time office based.

Terms

12 month Fixed Term Contract / GB2 (€27,342 - €30,380)

Reporting

Reports to the Telemarketing Manager and Team Leader; works closely with Direct Marketing Executives, Donor Care team, Fundraising Systems Team and wider Concern teams.

Work Schedule

Monday to Friday, 10 AM to 6 PM. 35 hours per week. Full time office based.

Job Responsibilities

• Support the Public Affairs Department on different projects by contacting donors regarding cash/regular giving donations and non financial support.
• Complete Telemarketing campaigns and reach key performance indicators.

General Campaign Tasks

• Contact existing donors or prospects by telephone as part of a Marketing Campaign.
• Ensure that all calls made are in line with the procedures of Concern.
• Achieve productivity and ensure key performance indicators are met.
• Ensure accurate and complete information is captured in CRM systems.
• Attend campaign briefings and training, and participate actively within the training environment.
• Maintain a professional and courteous manner when interacting with donors.
• Undertake specific tasks and projects as directed by the Telemarketing Project Manager.

Additional duties as and when required

As directed by management.

Essential Qualifications

• English fluency.
• Some fundraising experience.
• 6 12 months telesales & customer service experience preferably in a contact centre or telesales role.
• Previous experience of working to and exceeding targets.
• Excellent interpersonal and communication skills with the ability to work in a team.
• Excellent planning and organisational skills and a desire to develop in the role by engaging in training and accepting feedback and supervision from management.
• Strong negotiation and objection handling skills.
• Good IT skills with knowledge of MS Office, in house databases, the Internet and ability to analyse information.
• Friendly and professional telephone manner.

Desirable Qualifications

• Interest/Experience in international development.

Equal Opportunities Statement

We encourage all eligible candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.