Telemarketer

Job Title

Telemarketer

Location

Dublin 2 - full time office.

Terms

12 month Fixed Term Contract / GB2 (€27,342 - €30,380)

Reports to

Telemarketing Manager and Team Leader; works with Direct Marketing Executives, Donor Care team, Fundraising Systems Team and wider Concern teams.

Work Schedule

Monday Friday, 10 AM - 6 PM; 35 hours per week.

The job

This role involves supporting the Public Affairs Department on various projects by contacting donors regarding cash or regular giving donations and non financial support.

Key responsibilities

• Complete Telemarketing campaigns and reach KPIs.
• Contact existing donors or prospects by telephone as part of marketing campaigns.
• Ensure all calls comply with Concern procedures.
• Achieve productivity and meet KPIs.
• Accurately capture information in CRM systems.
• Attend campaign briefings and training and participate actively.
• Maintain a professional and courteous manner when interacting with donors.
• Undertake specific tasks and projects directed by the Telemarketing Project Manager.
• Perform additional duties as required.

Essential requirements

• English fluency.
• Some fundraising experience.
• Minimum 6-12 months of telesales & customer service experience, preferably in a contact centre or telesales role.
• Previous experience working to and exceeding targets.
• Excellent interpersonal and communication skills and ability to work in a team.
• Excellent planning and organisational skills with a desire to develop through training and feedback.
• Strong negotiation and objection handling skills.
• Good IT skills with knowledge of MS Office, in house databases, the Internet, and ability to analyse information.
• Friendly and professional telephone manner.

Desirable

• Interest or experience in international development.

EEO statement

We encourage all eligible candidates, irrespective of gender, ethnicity, origin, disability, political beliefs, religious beliefs, sexual orientation, or socio economic status, to apply. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.