Telcos Business Analyst

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at .

Role Overview:

We are looking for a Telcos Business Analyst to join one of our biggest clients, a leading company in the telecommunications sector, focused on delivering advanced digital solutions and high performance self service and eCommerce experiences.

If you are looking for an opportunity to contribute to large scale digital transformation in the Telco industry, grow with a team of passionate specialists, and make a difference, we have the ideal project for your career.

Come energize your future with us!

Location: Lisbon or Porto (hybrid)

What you will do:

• Analyse end-to-end digital journeys (self service and sales) to improve conversion and performance

• Monitor performance against business objectives and identify optimisation opportunities

• Track and evaluate the impact of implemented actions

• Define, refine, and manage success metrics throughout the initiative lifecycle

• Collaborate with business stakeholders and product owners to support decision making

• Analyse, challenge, and refine business and technical requirements

• Run workshops to clarify requirements, identify gaps, and prioritise needs

• Align business and IT stakeholders and maintain requirement traceability

• Perform functional & technical gap analysis and ensure solution completeness

• Create and maintain Functional Design documentation (user journeys, integrations, business logic, data models, etc.)

• Define integration flows, API impacts, data transformations, and orchestration rules

• Validate design feasibility with architecture and technical teams

• Handover Functional Design to development teams and support delivery phases

• Support development, testing, documentation updates, and production transition

What you are like:

• Bachelor's degree in Computer Science or equivalent

• Minimum 3 years of experience as an Analyst in IT delivery projects

• Strong functional background in Telecommunication Support Systems

• Experience with digital performance analysis (eCommerce or self service channels)

• Knowledge of digital security and performance (web and mobile)

• Understanding of technical components of digital solutions (web concepts, SQL/NoSQL, integrations, architecture layers)

• Analytical profile focused on funnels, metrics, conversion, and user behaviour

• Strong communication, synthesis, and stakeholder management skills

• Experience with analytics tools and data visualisation (plus)

Why join us:

• Work on challenging projects for big clients

• Learn more about emerging technologies

• Possibility of working remotely

• Design your career plan

• Access to continuous training and certifications

• Evolve through our internal mobility program

• and much more!