Technology Support Engineer

Responsibilities:

As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components and ensuring operational stability. Your day-to-day activities will include creating and implementing Requests for Change and updating knowledge base articles to support effective troubleshooting. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in Active Directory is required. Advanced proficiency in Customer Technical Support, Incident Management, Problem Management, and IT Troubleshooting is suggested.

• Develop and maintain strong relationships with vendors to facilitate effective issue resolution.
• Proactively identify potential issues and implement preventive measures to enhance system stability.
• Create comprehensive documentation for processes and procedures to support team knowledge sharing.
• Engage in continuous learning to stay updated on industry trends and best practices in technology support.
• Assist in training and mentoring new team members to foster a collaborative work environment.

Skills:

• Active Directory
• Customer technical support
• Incident management
• IT Troubleshooting
• Problem management