Technology Support Administrator

London Business School; a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. It's where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

The Role

Are you looking for your next challenge in technology administration?

We're looking for an experienced Technology Support Administrator to help our team deliver a world class technology service to our Executive Education stakeholders both internal and external.

The Technology team supports the development and delivery of outstanding digital learning experiences for participants and clients. It works closely with colleagues across Executive Education and the School to meet these needs and standards. The team also supports the roll out and enhancement of critical business technology systems, such as MSDynamics.

Main Responsibilities

• Input, collate and report on all programmes feedback
• Collate, produce and distribute reports on EE systems based on user feedback
• Provide local support and maintenance for users (staff and participants) and development /enhancement support mainly
• Co-ordinate with programme teams and agree plans for programme build in the LMS
• Design the course outline template in consultation with Programme teams
• Manage and co-ordinate the collection of digital materials for each programme from faculty and programme managers
• Operationally manage the process and build of programme areas in the LMS and ensure that they meet Executive Education minimum level standards and structure.
• Take necessary steps to convert existing documents into appropriate LMS format where necessary and support the design of digital materials.
• Define and manage operational processes to populate programme, course and subject areas with relevant information and course materials.

Who we are looking for

• Practical design software skills (adobe creative suite, basic video editing, knowledge of comment file formats)
• Good team player
• Meticulous attention to detail
• Ability to work under pressure
• Proactive troubleshooting and problem-solving skills
• Able to emphasize with internal and external stakeholder requirements

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool!
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week.

We operate with 'core hours' - 10:00-15:00 - to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.