Technology Manager

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role overview

We are looking for an Observability & Tooling Lead to lead Planet's observability transformation and operational tooling strategy. You will lead a team owning monitoring, alerting, CMDB integrations, automation, and the observability roadmap, with end-to-end accountability from design and architecture through implementation, engineering standards, automation, and continuous improvement. Working closely with Engineering, Infrastructure, Cloud, and Operations teams, you will ensure our observability capabilities provide actionable insights, accelerate incident response, and support the reliability of Planet's global payments platform.

What you will do

Lead the Observability & Tooling team: three engineers across monitoring, alerting, dashboarding and tooling integration. Own the operations tooling estate - monitoring, alerting, CMDB and ITSM integrations - including vendor and license management. Drive the modernisation of observability tooling from on-prem-licensed platforms to modern cloud-native ones. Define and enforce golden-signal monitoring standards (latency, traffic, errors, saturation) for critical services. Own the pager-quality budget: test-mode onboarding for new alerts, acceptance criteria, and a measured reduction in non-actionable pages. Partner with the Command Centre, SRE and engineering teams so observability serves operations, not the other way round. Own the tooling roadmap and its alignment to SLO and AIOps ambitions.

Whow you are

7+ years across monitoring / observability / operations tooling, with team leadership experience. Deep hands-on history with enterprise monitoring and modern observability stacks (e.g. Splunk, Coralogix, Grafana, Datadog, Site24x7, Pingdom, Idera, Netreo, SolarWinds). Strong opinions about alert quality - and a record of cutting pager noise. Experience with CMDB and ITSM tooling integration (Device42, Jira ecosystems valuable). Practical interest in applying AI / AIOps to alerting and operations. Automation-first mindset; experience driving automation through Python, PowerShell, APIs, Infrastructure as Code, or similar technologies. Comfortable operating at both strategic and technical levels, from defining roadmaps and architecture to reviewing implementations and guiding engineering teams. Proven ability to influence and collaborate across Engineering, Infrastructure, Cloud, Security, and Operations teams.

Why Planet

Planet Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.