Technology Analyst - Trade Support Engineer , UK , London

Technology Analyst - Trade Support Engineer

Requisition ID: 144279BR

Location: UK- London

Summary

The Infosys Application Service Delivery (ASD) team is seeking a Trade Support Engineer to join us in London. This role is critical for supporting our business lines, including the efficient management of our Trading Platforms for Fixed Income and Equity. The successful candidate will be responsible for a wide array of tasks, from ensuring day-to-day support of trade flow applications and processes to leading the resolution of production issues, all while adhering to our strict incident, problem, and change management standards.

Responsibilities

• Core Trading Support Role: Serve as a key member of the trade support team for Equity and Fixed Income trading, providing essential support across Portfolio Management, Trading, and Routing operations. This role requires a solid understanding of the investment process, with an emphasis on the technical aspects that facilitate smooth trading activities.
• Regional Support: Provide essential day-to-day trading system support across the EMEA region, including key cities such as The Hague, Paris, Milan, Dublin, etc., while also offering late support coverage for APAC and early support coverage for the US market.
• Vendor Collaboration: Regularly interact with vendors to address and resolve data-related issues, ensuring the integrity and accuracy of trading data.
• System Monitoring and Response: Oversee Start of Day (SOD) batch processes, monitoring for and responding to any batch processing failures. Perform Start of Day Ready for Business Checks across both the EMEA and US regions to ensure system readiness and stability.
• Incident Management: Proactively monitor, troubleshoot, and resolve production incidents, employing a strategic approach to maintain uninterrupted trading operations.
• System Optimization: Continually enhance the monitoring and support of trading systems using the Service Now toolset, ensuring optimal performance and reliability.
• Project Liaison: Serve as the primary liaison for projects bridging the EMEA and US teams, focusing on the integration and launch of new Funds and ETFs to facilitate seamless collaboration and implementation across Application Services and Application Delivery teams.
• Application Onboarding and Compliance: Work with Application Owners during the onboarding process of new applications, overseeing the setup, configuration, and testing

About Us

Infosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset, deep industry knowledge, and the combined strengths of business and technology consulting, it helps enterprises turn bold vision into tangible outcomes, faster, smarter, and at scale. Infosys Consulting is helping some of the world's most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today's digital landscape to win market share and create shareholder value for lasting competitive advantage.

Equal Employment Opportunity

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.