Technician 3

Join a leading independent technology and services provider as a technician 3

Job Overview:
The Migration Clinic Engineer plays a key role in the successful delivery of the Phase 2 Refresh Programme. The engineer will be responsible for running onsite Refresh Clinics, supporting end-users through device handovers, performing laptop refresh activities, and ensuring all processes are completed accurately and efficiently in line with project guidelines. This role requires strong organisational skills, excellent communication, and strict adherence to device handling and workflow procedures.

Location: Milltown - BROMPTON BARRACKS: Dock Road - Chatham
Daily Rate: £19.85/hr - Basic, £25.77/hr - UMB
Contract Length: 1 month

Key Responsibilities:Clinic Set-up & Daily Operations

• Set up the Refresh Clinic each day in accordance with migration procedures and project standards.
• Move the required quantity of devices from onsite storage to the Clinic as instructed by the Contractor Engineer or Site Manager.
• Conduct daily manual stock checks and report findings promptly.

Device Refresh Activities

• Refresh laptops as instructed and complete all required technical steps.
• Collect existing devices from users and issue new devices according to the migration schedule.
• Ensure smooth handover of devices to end-users and follow established processes for collection and replacement.

System & Workflow Management

• Log in to systems and follow instructions provided by the Contractor Engineer and Site Manager.
• Accurately update the Contractor's workflow management system at every relevant stage.
• Flag and report any issues immediately and escalate unresolved matters to the onsite Post Migration Support Engineer.

Device Packaging, Labelling & Storage

• Place collected (old) devices into the packaging of the new devices issued.
• Label each device correctly in line with Device Designation Rules (eg, "Disposal" or "Refurbishment").
• At the end of each day, they return all devices and equipment securely to the onsite storage location.

Key Requirements:
Active SC Clearance (Security Clearance)

• Strong organisational and time-management skills.
• Ability to follow structured processes with high accuracy.
• Good communication and customer service skills when interacting with end-users.
• Basic technical understanding of laptop refresh and migration activities (training provided).
• Ability to work effectively under direction and within a project-driven environment.
• Reliable, proactive, and detail-oriented.

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.