Technician 2

Joina leading independent technology and services provider as a FloorwalkerEngineer.

Job Overview:
We are looking to recruit a FloorwalkerEngineer who will be providing floorwalking support, troubleshooting, anduser coaching to ensure a smooth migration experience.

Shifts: Monday to Friday (37.5 hours)
Contract: 5 weeks
Location: Gogaburn, Edinburgh
Pay Rate: A daily rate, inscope IR35, of £14.90 (PAYE) OR £19.34 (via a Hays Approved Umbrella Company)

Key Responsibilities :
* Be proactive with a visible and approachable presence to answer questions
(not technical troubleshooting)
* Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
* Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
* Share tips and best practices for effective use of Teams
* Encourage engagement and confidence in using Teams for daily work
* Record all assistance provided to colleagues

Key Requirements:
* Strong knowledge of Microsoft Teams features and functionality
* Ability to communicate clearly and educate users in a friendly, non-technical way
* Familiarity with Zoom to explain migration differences
* Comfortable presenting and engaging with both in-person and remote audiences via Teams
* Excellent interpersonal and facilitation skills

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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