Technician 2

Join a leading independent technology and services provider as a Technician 2.

Job Overview:
We are seeking a proactive and customer-focused IT Support Technician to manage and maintain end-user devices and peripherals across a hub/spoke operational model. This role involves extensive travel between sites, hands-on technical support, and coordination with service providers to ensure smooth IT operations and high service levels.

• Location: High Wycombe
• Daily Rate: £14.54/hr - PAYE, £18.87/hr - UMB
• Contract Day: Oct 2025 till 31-Mar-26 from 8:30 AM to 5:00 PM

Key Responsibilities:

• Manage ticket queues and resolve incidents using ServiceNow (preferred).
• Oversee hub stock levels and coordinate effective disposal of obsolete items.
• Triage and coordinate repairs of faulty devices and peripherals.
• Replenish lockers and ensure availability of IT assets across locations.
• Engage with service providers to escalate and resolve technical issues.
• Identify recurring problems and propose service improvements.
• Maintain accurate records of inventory and service activities.
• Provide excellent customer service to end users across multiple sites.

Key Requirements:

• Basic IT knowledge (hardware/software troubleshooting).
• Strong customer-facing skills with a positive, can-do attitude.
• Highly organised and detail oriented.
• Valid manual driving licence (essential for travel).
• SC Clearance (mandatory).
• Familiarity with ServiceNow or similar ITSM platforms (preferred).
• Willingness to travel frequently (up to 90% of the role).

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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