Technical Writer

Technical Writer

Location: Galway, Ireland (Hybrid)

About Ministry Brands

Our purpose is to help organisations make a positive impact on the world. We build software used by thousands of churches, ministries, and faith-based organisations worldwide, helping them engage their communities, streamline operations, and fulfil their missions. Our Ireland office serves as our international Research & Development hub, bringing together talented engineers, product managers, designers, and technology professionals to build innovative SaaS solutions. We foster a collaborative culture where continuous learning, innovation, and customer success are at the heart of everything we do.

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades.

The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.

About the Role

We're looking for a Technical Writer to join our Operational Enablement team. In this role, you'll create clear, engaging, and user-focused documentation that helps customers successfully adopt and maximise the value of our products. You'll work closely with Product, Engineering, Support, and Training teams to develop high-quality product documentation while embracing AI-powered tools and modern content creation practices to continuously improve the customer experience.

What You'll Do

• Create, write, and design product enablement content using both traditional and AI-assisted workflows, including help articles, user guides, release notes, FAQs, knowledge base content, and how-to resources.
• Translate complex technical information into clear, concise, and user-friendly content for both technical and non-technical audiences.
• Partner with Product, Engineering, Support, and Training teams to gather product knowledge and ensure documentation is accurate and up to date.
• Design and structure content with a strong focus on readability, accessibility, consistency, and user experience.
• Maintain and continuously improve existing documentation to reflect new features, product enhancements, and customer feedback.
• Develop and maintain content templates, style guides, quality standards, prompt frameworks, and AI governance practices.
• Manage multiple documentation projects and deliverables aligned with product release schedules.
• Collaborate with subject matter experts and stakeholders to review and refine documentation.
• Identify opportunities to improve documentation processes through AI, automation, and workflow optimisation.
• Analyse customer feedback, support trends, and product changes to identify knowledge gaps and enhance content quality.
• Leverage Microsoft Copilot and other approved AI tools to accelerate content creation while ensuring accuracy through editorial review and fact verification.
• Stay informed on emerging technologies and best practices to continuously improve knowledge delivery and customer enablement.

What You Bring

• Bachelor's degree in English, Communications, Technical Writing, Journalism, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in technical writing, product documentation, content creation, or a related field.
• Experience creating documentation or enablement content for software or SaaS products.
• Excellent writing, editing, and proofreading skills with exceptional attention to detail.
• Ability to translate complex technical concepts into clear, plain language.
• Experience creating well-structured, visually engaging documentation.
• Familiarity with content authoring, knowledge base, or help centre platforms such as MadCap Flare, Zendesk, or Confluence is an advantage.
• Experience using Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Microsoft Copilot.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and relationship-building skills with the ability to collaborate across cross-functional teams.
• Self-motivated, adaptable, and comfortable working in a fast-paced, collaborative environment.
• Experience within a SaaS or technology organisation is preferred.
• Curiosity about AI technologies and enthusiasm for improving content through innovation and continuous learning.

What's in it for You

• Hybrid working model based from our Galway office.
• 25 days annual leave plus public holidays.
• 100% employer-paid private health insurance, including cover for dependents.
• Employer-matched pension scheme.
• Income protection and life assurance.
• Employee Assistance Programme (EAP) and wellbeing initiatives.
• Career development through mentorship, professional training, and certification opportunities.

We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.