Technical Writer

Technical Writer

Department: Product Research & Development

Employment Type: Permanent

Location: UK, Lincoln

Reporting To: Peter Hommel

Description

This is a role responsible for producing Help Guides and Release Notes for the Orderwise product releases.

Responsibilities

• Create & maintain appropriate help guides for the Orderwise software being tested.
• Review and amend Release Notes for each Orderwise Release to ensure they are complete and of the required standard.
• Liaise with QA Engineers and Software Engineers to understand the nature of changes/new features so they can be documented appropriately in the Help Guides and Release Notes.
• Liaise with QA Engineers and Software Engineers when required to ensure issues are understood, effectively recorded and communicated to ensure a satisfactory resolution.
• Participate in appropriate training activities and encourage and support other colleagues in their development and training.
• Suggest ways to improve existing processes within the QA team.

Skills, Knowledge & Expertise

Mandatory

• Excellent communication skills.
• Excellent literacy skills, both written and verbal.
• Logical and thorough approach to problem solving.
• Quality focused / excellent attention to detail.
• Well organized with good prioritization skills.
• Ability to learn quickly and accurately.
• Be motivated and client focused.
• A team player with the ability to work on own initiative and as part of the team.
• Approachable with a willingness to help others.
• Ability to present information in a friendly yet professional manner.
• Excellent IT skills.

Nice to have

• Hands-on experience in using authoring software tools, ideally MadCap Flare.
• Working knowledge of Git-based source code repositories.
• Working knowledge of SQL.
• Hands-on QA experience.

What We Can Offer You

Leave & Vacation

• 30 days annual leave (+ Bank holidays).
• Sickness Absence Benefit.

Lifestyle benefits

• 5% pension employer contribution.
• Life assurance benefit.
• Hybrid working opportunities.
• Wellbeing initiatives.
• Free eye tests and flu vaccinations.
• Mental health support.

Career Development

• Defined careers pathways, skills development & professional growth opportunities.

Inclusivity & Diversity

• Core values that champion difference, inclusion & shared multicultural experiences.

On Location

• Use of onsite gym equipment.
• Onsite cafe, serving breakfast, lunch, snacks and coffee.
• Annual social events calendar, offering employee engagement opportunities throughout the year.
• 'Team day' each week, offering a free meal with your colleagues.